Customer Order Specialist — SAP & Salesforce

YDU JC Air Cond & Ref Inc.- Dubai; Monterrey; Presencial; MXN 300.000 - 460.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Comprehensive benefits package

Opportunities for professional growth

Supportive and inclusive work环境

Work-life balance and employee well‑bе

Descripción de la vacante

Johnson Controls seeks a detail-oriented customer service professional to manage orders and relationships in Monterrey. You will input orders in SAP, confirm deliveries, and monitor backorders while coordinating with multiple internal teams. A strong focus on service and communication is essential.

The role requires English fluency, problem-solving, and proficiency with MS Office. Join a global leader committed to energy efficiency and decarbonization, with a supportive work environment.

Formación

• Fluent in English (conversational).
• Customer-oriented experience with a focus on details.
• Proficient in MS Office and basic computer skills.
• Strong communication and interpersonal abilities.
• Problem-solving mindset; able to handle inquiries and issues.

Responsabilidades

• Follow up transactions to ensure products are delivered as per sales offer or order.
• Input orders in SAP and send order confirmations with delivery dates.
• Monitor backorders and manage orders across teams.
• Coordinate with Customer, Warehouse, Supply & Demand, Credit Control, Purchase, and Forwarder.
• Maintain planned shipping days and handle cancellations.
• Monitor call-off orders and respond to delivery questions.
• Follow up on quotes and coordinate with inside/outside sales.
• Keep customer data and price agreements up-to-date; document leads and projects.
• Handle case management in Salesforce and provide service-oriented support.

Conocimientos

English fluency

Customer-oriented

Attention to detail

MS Office proficiency

Communication skills

Problem-solving

Herramientas

SAP

Descripción del empleo

Johnson Controls seeks a detail-oriented customer service professional to manage orders and relationships in Monterrey. You will input orders in SAP, confirm deliveries, and monitor backorders while coordinating with multiple internal teams. A strong focus on service and communication is essential.

The role requires English fluency, problem-solving, and proficiency with MS Office. Join a global leader committed to energy efficiency and decarbonization, with a supportive work environment.