Customer Account Specialist

C.H. Robinson; Nuevo León; Híbrido; MXN 167.000 - 301.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Life and medical insurance

Wealth Accumulation Plan (Plan de Pensiones)

Employee Stock Purchase Plan

Descripción de la vacante

A leading logistics company based in Monterrey, Nuevo León is seeking a Customer Account Specialist to enhance customer relationships and operational efficiency. The successful candidate will manage account activities, resolve issues, and collaborate across teams. This entry-level role offers a full-time position with opportunities for career growth in a supportive environment. Comprehensive benefits are provided, including medical insurance and a pension plan, in accordance with Mexican labor law.

Formación

• Experience in customer engagement, demonstrating a commitment to customer satisfaction.
• Ability to utilize Microsoft Office applications effectively.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Attention to detail, accuracy, and problem solving.
• Values a diverse and inclusive work environment.
• Willingness to learn and adapt in a dynamic environment.

Responsabilidades

• Manage day-to-day account activities, ensuring high service standards and efficiency.
• Resolve conflicts and foster strong customer relationships.
• Collaborate with teams to optimize account processes and performance.
• Contribute to account growth by identifying improvements and sharing insights.
• Execute operational tasks such as order creation, tracking, and adjustments with accuracy.
• Manage shared inboxes and Accounts Receivable tasks efficiently.
• Troubleshoot platforms and collaborate with cross-functional teams to streamline processes.

Conocimientos

Customer Engagement Experience

Proficiency in Microsoft Office Suite (Excel, Word, Outlook)

Attention to detail, accuracy, and problem solving

Educación

High School Diploma or GED

Descripción del empleo

Customer Account Specialist

C.H. Robinson is looking for a Customer Account Specialist in Monterrey!

In this role, you’ll be the key link between our customers and internal teams, ensuring smooth operations and exceptional service that directly impacts customer satisfaction and retention. Your work will help strengthen relationships and drive efficiency across our global network.

As a Customer Account Specialist, you’ll manage day-to-day account activities, resolve issues promptly, and collaborate with cross‑functional teams to deliver tailored solutions. You’ll play a vital role in maintaining high service standards and supporting business growth.

Ready to make an impact? Apply today and join a team that values your expertise and commitment to excellence!

At C.H. Robinson, we’re firm believers in the power of in‑person collaboration to fuel innovation and propel success. You will engage with peers on‑site four days a week, igniting creativity and driving impactful results. The role offers the flexibility to work remotely one day a week, striking the perfect balance between teamwork and autonomy.

Duties And Responsibilities

• Cultivate and maintain strong, trust‑based relationships with customers, adeptly addressing their needs and surpassing expectations.
• Anticipate customer requirements and provide timely solutions, fostering long‑term satisfaction and loyalty.
• Resolve conflicts diplomatically, prioritizing the preservation of customer relationships.
• Contribute to account growth by identifying opportunities for improvement and sharing insights with stakeholders.
• Other duties or responsibilities as assigned according to the team and/or country specific requirements.
• Execute operational tasks such as order creation, load assignment, and tracking with precision and efficiency.
• Ensure the accuracy and integrity of all operational data, including financial details and order adjustments.
• Utilize technological tools to manage orders, identify discrepancies, and implement corrective measures promptly.
• Champion the adoption of new processes and tools to enhance operational efficiency and effectiveness.
• Collaborate with internal teams to streamline account processes, standard operating procedures (SOPs), and key performance indicators (KPIs) in alignment with customer expectations.
• Actively engage in team meetings and knowledge‑sharing sessions to drive continuous improvement and best practices implementation.
• Serve as a resource and mentor to colleagues, fostering a culture of mutual support and learning.
• Implement account pricing strategies as directed by account management.
• Handle tender responses and build and maintain Load Board Portals (LBPs).
• Schedule appointments and optimize load/mode configurations where applicable.
• Maintain and update W‑codes and associations, monitoring automation dashboards for issues and opportunities.
• Manage shared inboxes and address Accounts Receivable (AR) tasks efficiently.
• Troubleshoot Electronic Data Interchange (EDI) and Navisphere online platforms.
• Foster relationships and communication with LTLSC and other shared services.
• Process claims and manage accessorial charges effectively.
• Set up afterhours support as required.
• Continuously improve customer accounts through a performance improvement lens.

Qualifications

• High School Diploma or GED
• Customer Engagement Experience
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Attention to detail, accuracy, and problem solving

• Values a diverse and inclusive work environment
• Willingness to learn and adapt in a dynamic environment

CH Robinson is an equal opportunity employer. All employment decisions are made without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, or disability.

Benefits

We offer a competitive benefits plan above the Mexican Labor Law. This includes life and medical insurance, a Wealth Accumulation Plan (Plan de Pensiones), an Employee Stock Purchase Plan, and among others, the opportunity to prosper in a Fortune 500 company.

Seniority level

Entry level

Employment type

Full‑time

Job function

Other

Industries

Transportation, Logistics, Supply Chain and Storage and Truck Transportation