Customer Service Travel Concierge

Yates Travel; Xico; Remote; MXN 167,000 - 257,000; Full time

Benefits offered by this job

Fully remote with flexible scheduling

Beginner friendly

Access to travel discounts, perks, and

industry opportunities

Competitive commission structure

Job summary

Yates Travel is seeking an entry-level, fully remote travel assistant who loves talking about destinations and planning unforgettable trips. You’ll handle inquiries by phone, email, and chat, help clients compare options for cruises, flights, and packages, and guide them through itineraries and documents.

No prior experience is required; a positive attitude, strong communication, and comfort with basic tech are all you need to start.

Qualifications

• A positive, energetic, people focused attitude.
• Strong communication skills with a friendly, professional tone.
• Basic computer skills and comfort learning new tools.
• Solid organization and attention to detail.
• A genuine interest in travel and helping others.
• No previous experience required.

Responsibilities

• Provide warm, dependable customer support through phone, email, and messaging
• Assist clients as they browse and book travel options such as cruises, resorts, flights, and vacation packages
• Walk customers through itineraries, payments, and travel documents
• Research destinations, promotions, and travel choices that match each client’s preferences
• Help resolve simple booking or account related questions
• Maintain clear, consistent communication throughout the planning process
• Use travel systems, booking tools, and customer service best practices

Job description

High Energy People Centered Travel Driven

This entry level role is perfect for someone who enjoys connecting with people, loves discussing destinations and unique experiences, and wants the flexibility to work remotely—or anywhere with a steady internet connection. No past experience is required. What matters most is excitement, curiosity, and a desire to grow.

Key Responsibilities

Provide warm, dependable customer support through phone, email, and messaging

Assist clients as they browse and book travel options such as cruises, resorts, flights, and vacation packages

Walk customers through itineraries, payments, and travel documents

Research destinations, promotions, and travel choices that match each client’s preferences

Help resolve simple booking or account related questions

Maintain clear, consistent communication throughout the planning process

Use travel systems, booking tools, and customer service best practices

Why This Role Is Awesome

Daily conversations centered around travel, destinations, and exciting adventures

Work remotely—from home, a café, or even while traveling

Every client brings a new story and a new trip to design

Become the trusted person who helps others plan unforgettable vacations

Join a supportive, upbeat, travel loving team that encourages your growth

What You Bring

A positive, energetic, people focused attitude

Strong communication skills with a friendly, professional tone

Basic computer skills and comfort learning new tools

Solid organization and attention to detail

A genuine interest in travel and helping others

No previous experience required

Perks & Benefits

• Fully remote with flexible scheduling
• Beginner friendly
• Access to travel discounts, perks, and industry opportunities
• Competitive commission structure