Remote Travel Concierge & Guest Experience Specialist

Yates Travel; Xico; Remote; MXN 134,000 - 201,000; Full time

Benefits offered by this job

Fully remote with flexible scheduling

Great for beginners

Access to travel discounts, perks, and

industry opportunities

Job summary

Yates Travel is seeking a friendly, energetic travel enthusiast to join our remote support team. This beginner-friendly role focuses on helping clients explore destinations, answer questions, and book travel options, from cruises to flights, all via phone, email, and messaging.

No prior experience is required; we value curiosity, strong communication, and a genuine passion for travel. You can work from home, a café, or while traveling, with flexible scheduling and ongoing opportunities in the

Qualifications

• Positive, energetic, people-first mindset.
• Strong communication with a friendly, professional tone.
• Basic computer skills and ability to learn new systems.
• Solid organization and attention to detail.
• Genuine interest in travel and helping others.
• No prior experience required.

Responsibilities

• Provide warm, dependable customer support via phone, email, and messaging.
• Assist clients as they browse and book travel options including cruises, resorts, flights, and vacation packages.
• Review itineraries, payment details, and travel documents with customers.
• Research destinations, promotions, and travel options tailored to each client.
• Help troubleshoot simple booking or account questions.
• Maintain clear, consistent communication throughout the planning process.
• Use travel platforms, booking tools, and customer service best practices.

Skills

People-first mindset

Strong communication

Basic computer skills

Organization

Interest in travel

No experience required

Job description

Yates Travel is seeking a friendly, energetic travel enthusiast to join our remote support team. This beginner-friendly role focuses on helping clients explore destinations, answer questions, and book travel options, from cruises to flights, all via phone, email, and messaging.

No prior experience is required; we value curiosity, strong communication, and a genuine passion for travel. You can work from home, a café, or while traveling, with flexible scheduling and ongoing opportunities in the