Remote Travel Concierge — Begin Your Customer Service Career

Yates Travel; Xico; Remote; MXN 167,000 - 257,000; Full time

Benefits offered by this job

Fully remote with flexible scheduling

Beginner friendly

Access to travel discounts, perks, and

industry opportunities

Competitive commission structure

Job summary

Yates Travel is seeking an entry-level, fully remote travel assistant who loves talking about destinations and planning unforgettable trips. You’ll handle inquiries by phone, email, and chat, help clients compare options for cruises, flights, and packages, and guide them through itineraries and documents.

No prior experience is required; a positive attitude, strong communication, and comfort with basic tech are all you need to start.

Qualifications

• A positive, energetic, people focused attitude.
• Strong communication skills with a friendly, professional tone.
• Basic computer skills and comfort learning new tools.
• Solid organization and attention to detail.
• A genuine interest in travel and helping others.
• No previous experience required.

Responsibilities

• Provide warm, dependable customer support through phone, email, and messaging
• Assist clients as they browse and book travel options such as cruises, resorts, flights, and vacation packages
• Walk customers through itineraries, payments, and travel documents
• Research destinations, promotions, and travel choices that match each client’s preferences
• Help resolve simple booking or account related questions
• Maintain clear, consistent communication throughout the planning process
• Use travel systems, booking tools, and customer service best practices

Job description

Yates Travel is seeking an entry-level, fully remote travel assistant who loves talking about destinations and planning unforgettable trips. You’ll handle inquiries by phone, email, and chat, help clients compare options for cruises, flights, and packages, and guide them through itineraries and documents.

No prior experience is required; a positive attitude, strong communication, and comfort with basic tech are all you need to start.