Customer Service Representative (Temporal)

Copeland; Guadalajara; Vor Ort; MXN 201.000 - 312.000; Vollzeit

Zusammenfassung

Copeland—a global climate technologies company—seeks an Order Entry Specialist for our Guadalajara team. You will manage quotes and orders through Oracle and JDE, file profiles, and index documents in Onbase, ensuring accurate records and timely processing.

You will track shipping dates in Oracle, acknowledge orders and assist CSRs during transitions, training, vacations and peak periods while communicating effectively with internal teams and customers.

Qualifikationen

• Experience in customer service or order entry roles.
• Familiarity with ERP systems and document handling.
• Experience with export processes is a plus.

Aufgaben

• Process daily customer quotes and firm orders via Oracle/JDE.
• File customer profiles for new orders, quotations and shipments.
• Index documents in Onbase and update shipping dates in Oracle.
• Acknowledge orders and shipments, communicate with CSRs.
• Support CSR transitions, training, vacations and peak season workloads.

Kenntnisse

Customer Service

ERP experience

Export knowledge

Communication

Ausbildung

Bachelor’s Degree in International Business, Marketing or Engineering

Tools

Oracle

JDE

Jobbeschreibung

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best‑in‑class engineering, design and manufacturing combined with category‑leading brands in compression, controls, software and monitoring solutions result in next‑generation climate technology that is built for the needs of the world ahead.

We are a sustainable company engaged to the values of Excellence, Innovation, Collaboration, Respect and Responsibility. We seek professionals who share our vision of creating sustainable solutions that improve lives and protect the planet, today and for future generations.

We are looking for your talent, join our team and start your journey today!

Responsibilities

• Order entry support across Gdl Customer Service team. Process daily customer quotes and firm orders thru the following Order Entry options: Oracle and JDE
• Filing Customer Profiles for new orders, quotations and shipments based in the Record Retention
• Index documents in Onbase
• Weekly update new shipping dates in Oracle
• Acknowledge orders and shipping
• Support other all BUs during CSR transitions, training, vacations, disease, and peak season
• Support Management and CSRs
• Take inbound calls and respond emails

Requirements

• Ability to work under pressure, respecting deadlines, and delivery results.
• Customer Service background.
• Export knowledge a plus.
• Computer knowledge (Oracle, JDE or any other ERP experience a plus).
• Superior communication and organizational skills.

Education

• Bachelor’s Degree in International Business, Marketing or Engineering degree.

Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, or disability. We are committed to providing a workplace free of any discrimination or harassment.

No calls or agency requests please.