Customer Service Representative (MotoSportI)

Lever, Inc.; México; Remote; MXN 167,000 - 234,000; Full time

Benefits offered by this job

Home office

Full equipment provided

100% paid training

Law benefits since day one

Schedule window 8 am - 8 pm

Two days off (Fri-Sat)

Job summary

MotoSport in Mexico is seeking an Operations associate to deliver concierge-level customer service via phone, chat, and email. You will share expert knowledge about gear, motorcycles, and leading brands while helping riders with orders, returns, and shipping.

This full-time position emphasizes solving problems, building relationships, and staying current with product knowledge through vendor-sponsored workshops. Home office is supported.

Qualifications

• Advanced English proficiency (spoken and written) required.
• Power sports industry experience preferred.
• Passion for outdoor activities and customer service.
• +1 year customer service or retail experience required.
• Harley-Davidson brand knowledge.
• Snowmobiles knowledge.
• ATV/UTV riding experience.
• Able to use CRM and contact center systems.
• Bachelor's degree preferred; high school diploma required.
• Typing speed 30+ WPM.
• Proficient with Microsoft Office.
• Strong time-management and multi-tasking abilities.

Responsibilities

• Provide concierge-level customer service to riders.
• Assist customers with general product inquiries.
• Handle interactions via phone, chat, and email.
• Resolve order-related issues (returns, shipping, status).
• Proactively follow up with customers.
• Build and maintain strong relationships with riders.
• Demonstrate autonomy using internal systems.
• Collaborate with a team passionate about powersports.
• Build product knowledge through ongoing training.

Skills

Advanced English

Powersports experience

Customer service

CRM systems

Harley-Davidson knowledge

Snowmobiles knowledge

ATV/UTV experience

Typing 30+ WPM

Microsoft Office

Bachelor's degree preferred

High school diploma required

Education

Bachelor's degree or equivalent

High school diploma or equivalent

Tools

CRM systems

Microsoft Office

Job description

$15,000 - $21,000 a month

MotoSport is seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.

This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion. MotoSport employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.

Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.

Responsibilities

• Provide concierge-level customer service to our riders.
• Assist customers with general product inquiries.
<
• Handle customer interactions via phone, chat, and email.
• Resolve issues related to orders: returns, shipping, and order status.
• Proactively follow up with customers when needed.
• Build and maintain strong relationships with our riders.
• Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.
• Collaborate with a team passionate about powersports.
• Build product knowledge through ongoing training and development.

Qualifications

• Advanced English proficiency (spoken and written) is required.
• Preferred experience in the powersports industry.
• Genuine passion for outdoor activities, sports, and customer service.
• +1 Year customer service or retail experience required.
• Knowledge in Harley Davidson brand.
• Understanding of snowmobiles.
• ATV/UTV ride experience.
• Ability to use CRM and contact center systems.
• A bachelor’s degree or equivalent is preferred. High school diploma or equivalent is required.
• Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.
• Ability to type 30+ WPM required.
• In-depth knowledge of Microsoft Office, required.
• Time-sensitive management proven skills.
• Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).
• Flexible work schedules to work full time shifts (weekends included).

What we offer

• Full time $15,000 MXN monthly gross salary.
• $6,000 MXN Productivity Bonus Per month.
• Law benefits since day one.
• Home office.
• Full equipment provided.
• 100% paid training.
• Schedule window (8 am - 8 pm).
• 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).
• 1 hour Lunch - 2 breaks of 15 minutes each.
• Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).
• Total Pass.