Customer Service Representative (MotoSportI)

Lever, Inc.; México; Remote; MXN 142,000 - 193,000; Full time

Benefits offered by this job

Home office

Full equipment provided

100% paid training

Law benefits since day one

Job summary

MotoSport is seeking enthusiastic team members to join our Operations group in delivering exceptional customer service for riders and enthusiasts. You will handle phone, chat, and email inquiries, resolve order issues, and share expert knowledge of gear, motorcycles, and leading brands.

This full-time role offers a home-office setup, comprehensive training, and opportunities to expand product knowledge through vendor workshops and ongoing development.

Qualifications

• Advanced English proficiency required (spoken and written).
• 1+ year customer service or retail experience.
• Knowledge of Harley Davidson brand and snowmobiles is a plus.
• Ability to use CRM and contact center systems.
• Typing 30+ WPM.

Responsibilities

• Provide concierge-level customer service via phone, chat, and email.
• Assist customers with general product inquiries.
• Handle orders: returns, shipping, and status updates.
• Proactively follow up with customers when needed.
• Build and maintain relationships with riders.
• Collaborate with a team passionate about powersports.

Skills

Advanced English

Customer service

CRM systems

Microsoft Office

Multitasking

Problem solving

Typing 30+ WPM

Education

Bachelor’s degree or equivalent

High school diploma or equivalent

Tools

CRM systems

Contact center systems

Job description

MotoSport is seeking enthusiastic individuals who are passionate about the powersports industry to join our Operations team. This role focuses on delivering an exceptional customer service experience through phone calls, chat, and email, while sharing expert knowledge about gear, motorcycles, and leading industry brands.This position is ideal for individuals who enjoy helping others, solving problems, and discussing motocross, street bikes, and motorcycle gear with customers who share the same passion. MotoSport employees gain skills by attending work and vendor-sponsored workshops to continually improve their gear knowledge.Our goal is boosting customer loyalty and improving retention through exceptional service in the powersports industry.Responsibilities:· Provide concierge-level customer service to our riders.· Assist customers with general product inquiries.· Handle customer interactions via phone, chat, and email.· Resolve issues related to orders: returns, shipping, and order status.· Proactively follow up with customers when needed.· Build and maintain strong relationships with our riders.· Demonstrate autonomy in using internal systems while proactively keeping up with process and system updates.· Collaborate with a team passionate about powersports.· Build product knowledge through ongoing training and development.Qualifications:· Advanced English proficiency (spoken and written) is required.· Preferred experience in the powersports industry.· Genuine passion for outdoor activities, sports, and customer service.· +1 Year customer service or retail experience required.· Knowledge in Harley Davidson brand.· Understanding of snowmobiles.· ATV/UTV ride experience.· Ability to use CRM and contact center systems.· A bachelor’s degree or equivalent is preferred. High school diploma or equivalent is required.· Ability to multitask, prioritize, and think out of the box. Problem-solving and adaptability.· Ability to type 30+ WPM required.· In-depth knowledge of Microsoft Office, required.· Time-sensitive management proven skills.· Ensure a stable and continued workstation, with the minimum internet requirements and a surplus (preferred).· Flexible work schedules to work full time shifts (weekends included).What we offer:· Full time $15,000 MXN monthly gross salary.· $6,000 MXN Productivity Bonus Per month.· Law benefits since day one.· Home office.· Full equipment provided.· 100% paid training.· Schedule window (8 am - 8 pm).· 10-hour shift (8 am - 6 pm / 9 am - 7 pm/10 am - 8 pm).· 1 hour Lunch - 2 breaks of 15 minutes each.· Two days off (Fri-Sat / Sat-Sun/ Sun-Mon).· Total Pass.We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.