Customer Service Representative

ITT Inc.-English; Heroica Nogales; Presencial; MXN 420.000 - 660.000; Jornada completa

Descripción de la vacante

ITT Inc. is seeking a Customer Service and Demand Planning professional in a role focused on regional demand forecasting and data-driven decision making.

You will lead planning cycles, input forecasts into M2M, and prepare analyses for leadership reviews while ensuring cross-functional alignment with sales, planning, and materials teams. The position emphasizes data accuracy, reporting KPIs, and collaboration with product management on launches to optimize demand and supply alignment in a global

Formación

• 3 years of experience in similar position.
• Education: Engineering or Administration degree.
• Knowledge: customer service, demand tracking, KPIs reporting.

Responsabilidades

• Update and supply monthly data for regional Demand Value Added Forecasting.
• Lead the Demand Planning cycle with regional leaders and validate forecasts.
• Consolidate and input forecast into M2M system.
• Prepare presentation for Demand review addressing gaps to forecasts.
• Obtain approval of demand and gap closing plan.
• Review approved demand plan with Materials Manager/Planners.
• Communicate with Customer Service, Sales, Planning and Materials to ensure accuracy.
• Gather historical data and prepare documents to support reporting.
• Ensure forecasted volume is shared and acknowledged by stakeholders.
• Manage monthly Demand Planning to follow defined cycle.
• Monitor Sales vs forecast/budgets and forecast accuracy.
• Coordinate with Product Management on new launches and measure against demand.

Conocimientos

Customer service

Demand tracking

Reporting KPIs

Educación

Engineering Degree

Administration Degree

Descripción del empleo

About ITT:

ITT Inc. (NYSE: ITT) is a diversified global leading manufacturer of highly engineered critical components and customized technology solutions serving the flow, aerospace and defense, transportation, industrial, and energy markets. Through operational execution, innovation, and disciplined capital deployment, including strategic acquisitions such as SPX FLOW, ITT partners with its customers to deliver enduring solutions to the key industries that underpin our modern way of life.

Headquartered in Stamford, Connecticut, ITT has a market cap of roughly $20 billion and employs more than 15,000 people across 40 countries and serves customers in approximately 125 countries. Following the acquisition of SPX FLOW, the company is expected to generate $5.4 billion in annual revenue.

Our businesses are organized in three distinct segments, each based around our core engineering DNA:

Flow Technologies: A global leader in, providing a broad portfolio of pumps, valves, mixing and agitation equipment, heat transfer, homogenizers, separation, water and wastewater treatment, and engineered process solutions. Our leading brands include the iconic Goulds Pumps (with more than 175 years of history), Anhydro, APV, Bornemann, Bran+Luebbe, C’treat, Engineered Valves, Gerstenberg Schröder, Habonim, Johnson Pump, Lightnin, Philadelphia, Plenty, PRO Cast, Rheinhütte, Seital Separation, Stelzer, Svanehøj, Tigerholm, Uutechnic, VIDAR, Waukesha Cherry-Burrell.

Motion Technologies: A global leader in brake pads (ICE and electrified brake pads) and shock absorbers (energy absorption solutions) for transportation applications. Our leading brands includeFriction Technologies, KONIandAxtone.

Connect and Control Technologies: A leader in critical applications for the aerospace, defense and industrial markets, including harsh environment connectors and control components. Our leading brands includeITT Cannon, Enidine, Aerospace ControlsandkSARIA.

Position Summary

Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services. Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.

Essential Responsibilities

• Gather data to update and supply monthly data required for regional Demand ValueAdded Forecasting process including:
• Lead the Demand Planning Cycle by reviewing and pressure testing value addedDemand forecast with regional leaders and attend their confirmation
• Consolidate and input value added forecast into M2M
• Prepare presentation for the Demand review addressing all gaps to previousforecasts
• Attain approval of demand and gap closing plan
• Review approved demand plan and recommended actions with the Materials Manager // Planners.
• Regular communication with Customer Service, Sales Department, Customers,Planning, Materials to ensure plans and information are accurate.
• Gather historical data and prepare the documents required to support reporting.
• Ensure forecasted volume is shared and acknowledged by all appropriatestakeholders (consensus forecast).
• Manages the monthly Demand Planning work to ensure that the process is executed as per the defined cycle
• Monitors Sales execution vs. established forecast/budgets
• Monitors Forecast accuracyWorkwith product management to ensure that new product launches are includedand measured against the demand plan
• Drivea culture of best practice sharing and continuous improvement
• Be an integral part of a talent advantaged company consistently winning throughour people
• Provide support for organizational transformation and change

Position Requirements

EDUCATION: Engineering Degree, Administration Degree

EXPERIENCE: 3 years of experience in similar position

ADDITIONAL KNOWLEDGE: Customer service, demand tracking, reporting KPIs, participating in plans for recovery.

LANGUAGES: 100% Bilingual – English