Customer Service / Legal Assistant

Solvo Global Careers; Chihuahua; Remote; MXN 180,000 - 240,000; Full time

Job summary

Solvo Global Careers is seeking a highly organized Legal Assistant to support personal injury legal teams. You will maintain client communications, coordinate with hospitals, police, and insurers, and manage a large docket of cases with careful attention to detail.

Responsibilities include scheduling physical therapy, prioritizing tasks, and handling sensitive information discreetly. Training runs Monday–Friday 9:00–17:30 EST, with post-training options for a stable 10:00–18:00 or 12:00–20:00

Qualifications

• 1+ year of customer service experience (BPO or local CSR)
• C1 level or better English (B2+ fluent)
• Ability to work under pressure and stay calm
• Adaptability to change and new procedures
• Training is Monday–Friday 9:00–17:30 EST; after training, two schedule options

Responsibilities

• Client follow-up: maintain constant and effective communication with clients
• Institutional contact: coordinate with hospitals, police, insurers, and related institutions
• Case management: handle a large number of cases with proper attention
• Task prioritization: organize and prioritize tasks by importance and urgency
• Therapy scheduling: manage scheduling of physical therapy sessions and follow up with clients
• Handling sensitive and confidential matters with discretion and professionalism

Skills

Customer Service

English Proficiency

Under Pressure

Adaptability

Training Coordination

Job description

We are dedicated to providing exceptional legal services in personal injury cases. We are looking for a highly organized and proactive Legal Assistant to join our team.

Responsibilities:

Client Follow-Up: Maintain constant and effective communication with clients.

Institutional Contact: Coordinate with hospitals, police stations, insurance companies, and other institutions related to personal injury cases.

Case Management: Handle a large number of cases effectively, ensuring each receives proper attention.

Task Prioritization: Organize and prioritize tasks based on importance and urgency.

Therapy Scheduling: Manage the scheduling of physical therapy sessions and follow up with clients.

Handling Sensitive and Confidential Matters: Manage sensitive information with discretion and professionalism.

Skills:

+1 year of Customer Service Experience, The experience can be on BPO (Call center) or local CSR experience in local businesses (Cofee shops, Recepcionist, etc..) No Jumpers, the quality of the candidate has to be good so they can adapt to the client's training.

C1 highly preferred / B2+ fluent English Level with strong experience accepted.

Ability to Work Under Pressure: Stay calm and efficient in high-pressure situations.

Adaptability to Change: Be flexible and able to adapt to new circumstances and procedures.

Training will be Monday to Friday 9:00 AM - 17:30 PM EST.

After Training: In Operations the MassTorts Legal Assistant will have two options of schedule, Not rotative, Monday to Friday 10:00 AM to 6:00 PM EST or 12:00 PM to 8:00 PM EST