Customer Service Corporate (f/m/d)

Freudenberg; Santiago de Querétaro; On-site; MXN 420,000 - 660,000; Full time

Job summary

Freudenberg in Querétaro is seeking a dedicated professional to manage customer orders from validation to delivery, serving as the main contact for customers and coordinating with production. The role also involves supporting data integrity and process improvement initiatives to enhance service levels and efficiency.

The ideal candidate will have a Bachelor’s degree or higher, industry experience, and proficiency in English.

Qualifications

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience
• Specified Years of Industry-relevant professional experience
• Relevant certifications, system experience, and training
• Professional-Level English language skills preferred

Responsibilities

• Conducts order validations and entries
• Confirms customer order receipt, creation, and delivery
• Monitor and tracks order statuses and manages claim cases and returns
• Provides clear and consistent communication between and with customers and internal production
• Serves as the primary contact for customers, including cases of issues or escalation
• Supports transfer projects and process improvement initiatives
• Handles routine maintenance of the Master Data System

Skills

Professional-Level English

Education

Bachelor’s Degree in Relevant Field

Tools

Master Data System

Job description

Working at Freudenberg: We will wow your world!

Responsibilities

• Conducts order validations and entries


• Confirms customer order receipt, creation, and delivery


• Monitor and tracks order statuses and manages claim cases and returns


• Provides clear and consistent communication between and with customers and internal production


• Serves as the primary contact for customers, including cases of issues or escalation


• Supports transfer projects and process improvement initiatives


• Handles routine maintenance of the Master Data System

Qualifications

• Bachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience


• Specified Years of Industry-relevant professional experience


• Relevant certifications, system experience, and training


• Professional-Level English language skills preferred

Communication & Collaboration

Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.

Value for Customers

Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.

Innovation

Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.

Drive & Execution

Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.

The Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.

Freudenberg-NOK Sealing Technologies de Mexico S.A. de C.V.

Welcome to Freudenberg Without Freudenberg, indoor air would not be as clean, cars would not drive and wounds would not heal as quickly. And these are just three examples from thousands of our applications. Working at Freudenberg: \"We will wow your world!\" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.