Customer Service Analyst

Bunge; Ciudad Madero; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Bunge in Mexico City is seeking a Logistics and Invoicing Coordinator to manage order-to-delivery processes, input purchase orders in SAP, and coordinate with sales, operations, and logistics teams. The role supports cross-border shipments, inventory reconciliation, and QA resolution to ensure accurate invoicing and on-time delivery.

The candidate will work closely with import teams and freight brokers, handling customer inquiries and maintaining master data.

Formación

• 3+ years of invoicing, logistics or commercial roles.
• Bachelor’s degree in Industrial Engineering, administration, or related field.
• English knowledge; Spanish native level.

Responsabilidades

• Input purchase orders from customers into SAP.
• Manage end-to-end order-to-delivery process.
• Monitor customer trading position, including volume, price and delivery period.
• Coordinate with commercial team on drag position and shipments.
• Address customer questions about products and services.
• Validate in customer portal the goods receipt data for invoicing.
• Maintain records of customer requirements and specifications.
• Handle customer complaints and channel to QA, logistics, and billing.
• Coordinate with import, forwarding agents and freight brokers for cross-border support.
• Reconcile inventory to orders and forecast replenishment from intercompany sources.
• Keep master data updated for new customers and extensions.
• SAP key user and liaison with warehouse and logistics teams.

Conocimientos

Invoicing experience

Logistics experience

Commercial experience

English proficiency

Educación

Bachelor's degree in Industrial engineering or administration

Herramientas

SAP

Excel

Descripción del empleo

City : Mexico City State : México (MX-MEX) Country : Mexico (MX) Requisition Number: 46596

A Day in the Life:

This role is the first point of contact for any customer who has a purchase order, special requirement, question or an issue with a product or service from the company. The target is to ensure excellent service standards, maintain high customer satisfaction and internally has a clear communication with sales, operations and logistics team, always considering business cost and profits. Coordinate and Lead execution of order book with warehouse, logistics and documentation teams

Essential Functions:

• Input in SAP the purchase orders from the customer
• Responsible of the “order – to – delivery” process
• Follow up of the trading position of each customer, always been aware of volume, price and delivery period. Commercial negotiation vs SAP.
• Follow up of the drag position with commercial team
• Responsible for addressing customer questions about products and services.
• Responsible of validate in customers portal the good receive information to proceed with invoicing process
• Maintain a record of the customers’ requirements (transport specs, hours, handling, etc)
• Follow up of customers complaints
• Channel communication between quality, logistics, operations and billing & collection
• Master Data: new customers, update info, extensions, etc.
• SAP key user
• Work closely with import team, forwarding agents, and freight brokers to provide cross boarder support for seamless warehouse replenishment.
• Reconcile inventory to orders and forecast to request replenishment from intercompany sources for support of customer orders.
• Cleaning customer position.
• Complaints resolution with QA Team
• SAP Trials

Skills/Experience Requirements:

• At least 3 years’ experience in Invoicing, Logistics or commercial.
• Bachelor’s degree in Industrial engineering, administration or others.
• Knowledge of English – Native Spanish
• Strong Knowledge of importation process and custom compliance preferred.
• Desirable Technical knowledge in food companies
• SAP knowledge
• Excel knowledge

SCHEDULE:

Monday to Saturday, weekends availability remotely.

Availability to travel.

At Bunge (NYSE: BG), our purpose is to connect farmers to consumers to deliver essential food, feed and fuel to the world. As a premier agribusiness solutions provider, our team of :34,000 dedicated employees partner with farmers across the globe to move agricultural commodities from where they’re grown to where they’re needed—in faster, smarter, and more efficient ways. We are a world leader in grain origination, storage, distribution, oilseed processing and refining, offering a broad portfolio of plant-based oils, fats, and proteins. We work alongside our customers at both ends of the value chain to deliver quality products and develop tailored, innovative solutions that address evolving consumer needs. With 200+ years of experience and presence in over 50 countries, we are committed to strengthening global food security, advancing sustainability, and helping communities prosper where we operate. Bunge has its registered office in Geneva, Switzerland and its corporate headquarters in St. Louis, Missouri. Learn more at Bunge.com.

Every day our people exemplify these values, which represent Bunge at its core:

• We Are One Team – Collaborative, Respectful, Inclusive
• We Lead The Way – Agile, Empowered, Innovative
• We Do What’s Right – Safety, Sustainability, With Integrity