Customer Service Agents - Español - Mérida

Concentrix; Santiago de Querétaro; On-site; MXN 90,000 - 130,000; Full time

Benefits offered by this job

Competitive salary

Monthly incentives

Career growth

Global team

Activities

Prizes

Job summary

Concentrix is seeking an Advisor I, Customer Service to interact with customers via inbound calls, outbound calls, or the Internet depending on client needs. The role provides customer service support and resolves routine problems related to the client’s products or services.

Location: Insurgentes Sur, Mexico City. This full-time position offers a competitive salary, monthly incentives, and opportunities for career growth within a global organization.

Qualifications

• High school diploma or equivalent.
• 6 months minimum of experience in Call center customer service (Desired).
• Strong communication and problem-solving skills.

Responsibilities

• Handle inbound and outbound calls and online inquiries according to client requirements.
• Provide customer service support and resolve routine problems.
• Demonstrate empathy and communicate clearly to ensure customer satisfaction.
• Identify customer needs and offer appropriate solutions and follow-up when needed.

Skills

Customer service

English proficiency

Multitasking

Communication skills

Team player

Education

High School diploma

Tools

CRM software

PC navigation

Job description

Description

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.

Job Type: Full-Time

Location: Insurgentes Sur, Mexico City

WHAT’S IN IT FOR YOU?

• A diverse, global organization full of intelligent, friendly people to bounce ideas off, learn from and grow with


• Endless career opportunities and clear paths for career development


• A competitive salary


• Inclusive perks and benefits


• Opportunity for monthly performance incentives


• Great weekly, biweekly and monthly activities


• Great raffles and prizes

WHAT YOU WANT MATTERS TO US

Think about making a check list with all of the things that would make you feel good at work. Does your check list have meeting a diverse group of like-minded new people on it? How about being recognized and rewarded for doing great things? Maybe you pictured a place where you could have all of these things while making a positive difference in people’s day. If so, Concentrix is a great place for you. Every day we spread positivity in others' lives through compassionate customer interactions and genuine problem solving with a human touch. Doing right by people is in our DNA because we believe a desire to be treated with care and respect is a universal part of the human experience. This philosophy drives everything we do and creates the framework for how we treat our customers and our staff.

No matter your background or your years of experience, getting started or establishing your career path might seem challenging, but often the answer is much simpler than you think. We are looking for customer service experts.

This role is the perfect opportunity for someone considering a career in customer services.

WHAT WOULD YOU BRING TO OUR TEAM?

Your passion for doing good for other people will help you bond with your customers and your team. You will actively listen and troubleshoot to provide a great customer experience. Your attention to detail, ability to think outside the box, excellent communication, and passion will help you excel in this role.

TO BECOME A PART OF OUR TEAM:

• Courteous with strong customer service orientation


• Intermediate - Advanced English level


• High School diploma or equivalent required


• 6 months minimum of experience in Call center customer service(Desired)


• Ability to work under constant changes


• Multitasking


• Strong computer navigation skills and PC knowledge


• Ability to communicate effectively, both in writing and verbally


• Reliable with strong attention to detail


• Skilled in multitasking; including the ability to be flexible and adapt to change quickly


• Tolerance of repetitive work in a fast-paced, high-production work environment


• Ability to work as a team member as well as independently


• Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner


• Shift rotation capability as needed


• Based on location and / or program, additional experience / skills may be required

Concentrix is an award-winning global CX solutions company who creates amazing experiences for the world’s best brands and their customers. We’re an ambitious team of innovators, risk-takers, and game-changers: the kind of folks who thrive on solving complex problems.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Learn more:

Concentrix on Facebook | Concentrix on Instagram | www.concentrix.com

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. These are not intended to be a comprehensive list of all responsibilities, duties, skills, or working conditions.

Location:

MEX Mexico City Downtown Insurgentes

Language Requirements:

Time Type:

Full time