Customer Service Agent - Puerto Vallarta (six month fixed term)

Alaska Airlines; Región Costa Norte; Presencial; MXN 96.000 - 116.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Stand-by travel privileges

Annual bonus plans

Generous paid time off

Descripción de la vacante

Alaska Airlines is seeking a part-time Customer Service Agent to assist guests with travel needs at our airport operations in Mexico. The role involves handling inquiries, ticketing, check-in, and boarding tasks in a high-paced environment, with responsibilities including seating coordination, baggage processing, and occasional security-related duties.

A minimum 2 years in customer service is preferred and proficiency in Spanish and English is required.

Formación

• Minimum 2 years of customer service or community service experience.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 25 kgs.
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in Spanish and English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must have the legal right to accept employment in Mexico.

Responsabilidades

• Assist guests with travel needs in a fast-paced environment (ticketing, check-in, boarding).
• Sell tickets and ensure cabin accommodations.
• Perform computer and paperwork tasks.
• Coordinate seat assignments, meals, and upgrades.
• Assist with boarding, gate duties, and passenger directions.
• Process and secure passenger luggage.
• May perform aircraft grooming and security searches.
• May assist with cargo processing and security.
• May be assigned to duties of varying capacities to ensure guest satisfaction.

Conocimientos

Customer service experience

Interpersonal skills

Typing 25 WPM

Physical stamina (lift 25 kg)

Bilingual Spanish/English

Legal work status in Mexico

Flexible work hours

Learn computerized reservation system

Ability to follow procedures

Spanish/English communication

Educación

High school diploma or equivalent

Herramientas

Computerized reservation system

Descripción del empleo

The Team

Alaska Airlines

The Team

This is a fixed-term position with an anticipated duration of six (6) months . Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

Role Summary

The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas.

Key Duties

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment.
• Sell tickets and ensure cabin accommodations.
• Perform computer and paperwork tasks.
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades.
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security).
• Process and secure passenger luggage.
• May perform aircraft grooming and security searches.
• May assist with the processing, moving, and security of cargo.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.

Additional Details

Our tattoo policy for this role is the following: No visible tattoos on face, front of neck, or chest. One tattoo the size of a quarter or smaller allowed per hand. Tattoos in other areas cannot be larger than a credit card or offensive. Employees can have one tattoo per arm/leg/foot/back of neck/behind each ear. Tattoos on the back of neck and behind the ears are only permitted if they’re not visible when looking directly at a person. Tattoos may only be covered with a uniform piece or approved jewelry/watch (covering with makeup is not allowed).

Job-Specific Experience, Education & Skills

Required

• A minimum of 2 years of customer service or community service experience.
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening).
• Typing speed of at least 25 WPM.
• Ability to consistently lift 25 kgs.
• Must be able to bend, stoop, squat, reach and grasp.
• Flexibility to work varied shifts (e.g., weekends, holidays).
• Ability to participate in paid training.
• Ability to learn and operate a computerized reservation system.
• Ability to adapt to performing work according to set procedures.
• Ability to anticipate needs of others in a fast-paced environment.
• Ability to communicate in Spanish and English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must have the legal right to accept employment in Mexico.

Job-Specific Leadership Expectations

Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.

Starting Rate

MXN $9,500.00/Mo.

Total Rewards

Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Annual bonus plans
• Generous holiday and paid time off

Regulatory Information

Equal Employment Opportunity Policy Statement

It is the policy of Alaska Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.

We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran’s Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.

To Implement This Policy, We Will

• Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
• Ensure that employment decisions are based only on valid job requirements; and
• Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.

Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.

Apply by 7:00 PM Pacific Time on 10/1/2026

Apply by 7:00 PM Pacific Time on 10/1/2026

Employment Type

Part-Time

FLSA Status

International

Regular/Temporary

Regular