Customer Service

Dana Canada Corp.; Santiago de Querétaro; Híbrido; MXN 300.000 - 600.000; Jornada completa

Descripción de la vacante

Dana Canada Corp. in Querétaro seeks a supply chain professional to optimize order fulfilment, manage ERP/MRP processes, and ensure cost-effective logistics support for customers. The role emphasizes ISO and IATF compliance, as well as adherence to freight targets.

The position requires experience with customer systems and problem-solving in a manufacturing or logistics environment, offering opportunities to impact global supply chain performance.

Formación

• Experience with ERP/MRP systems and process optimization.
• Knowledge of IATF 16949, ISO 45001 and supplier quality frameworks.
• Familiarity with EDI and customer systems.
• Ability to analyze root causes and implement corrective actions.

Responsabilidades

• Ensure that the customer receives the requested products as scheduled (on time, in the correct quantity, and with the correct mix), while ensuring the best possible transportation costs.
• Evaluate fluctuations in demand.
• Ensure customer service.
• Meet the Premium Freight target.

Conocimientos

Root cause analysis

Problem solving

ERP

MRP Systems

ISO 45001

IATF 16949

Modeled EDI

Herramientas

DDL

IMS2

DDLIMS7

SMART

SWAR

CONVISINT

MMOG

Descripción del empleo

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Job Duties and Responsibilities

• Ensure that the customer receives the requested products as scheduled (on time, in the correct quantity, and with the correct mix), while ensuring the best possible transportation costs.
• Evaluate fluctuations in demand.
• Ensure customer service.
• Meet the Premium Freight target.

Education and Qualifications

• ERP and MRP Systems.
• Mode of Transportation.
• Supply Chain.
• Customer Systems (DDL, IMS2, DDLIMS7, SMART, SWAR, CONVISINT, MMOG, EDI)
• IATF 16949, ISO 45001, and ISO 14001 Management Systems.
• C-TPAT.
• Tools for Root Cause Analysis and Problem Solving.

Join our team of 28,000 problem solvers who are fostering a culture of innovation by leveraging the diverse perspectives of our global team. We believe in facing challenges head-on by finding opportunity and uncovering possibility, where roadblocks and barriers become targets instead of obstacles. We are One Dana with limitless opportunity.