Customer Service

BorgWarner SLP S. de R.L. de C.V.; San Luis Potosí; In loco; MXN 180.000 - 280.000; Tempo pieno

Descrizione del lavoro

BorgWarner is seeking a results-driven Customer Service professional for our SLP PDS Plant in Mexico. You will ensure orders are accurate and serve as the first point of contact for order status and related issues.

The role involves updating orders, coordinating with Production Control, expediting shipments, and maintaining strong customer relationships to ensure timely deliveries. Prior SAP and ERP experience is preferred.

Competenze

• Degree in Administration, International Trade, Economics, or Industrial Engineering.
• 1 year or more in a similar role.
• Knowledge of manufacturing processes; familiarity with ERP systems and SAP.

Mansioni

• Receive information from the Customer and update orders according to delivery policies.
• Communicate customer requirements to Production Control.
• Request that available finished product inventory be shipped promptly.
• Provide customers with timely feedback on order status.
• Place, cancel and expedite orders as needed.
• Maintain professional communication with customers to strengthen relationships and inform Management of delivery risks.

Conoscenze

Customer service

Communication

Problem solving

Formazione

Degree in Administration/International Trade/Economics/Industrial Engineer

Strumenti

SAP

Microsoft Office

ERP System

Descrizione del lavoro

BorgWarner is a global product leader in powertrain solutions. We focus on developing leading powertrain Technologies that improve fuel economy, emissions and performance. Our facilities are located across the globe to provide local support for our diverse customer base. We operate in two groups: The Engine Group develops air management strategies and products to optimize engines for fuel efficiency, reduced emissions and enhanced performance. BorgWarner’s expertise includes engine timing systems, boosting systems, ignition systems, air and noise management, cooling and controls. The Drivetrain Group harnesses a legacy of more than 100 years as an industry innovator in transmission and all-wheel drive technology. The group leverages this understanding of powertrain clutching technology to develop interactive control systems and strategies for all types of torque management.

BorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join Customer Service at our SLP PDS Plant in Mexico. In this role, and under direct supervision of the PC&L Manager, the Customer Service Ensure that customer orders are correct and should be the customer's first contact regarding the communication of order status and related problems or timely delivery of them.

KEY ACCOUNTABILITIES

• Receive information from the Customer and update orders in a timely and correct manner according to delivery policies.
• Communicate customer requirements on your behalf to the Production Control area.
• Request that available finished product inventory be shipped in a timely manner.
• Provide Customers with timely feedback regarding the status of their orders.
• Place, cancel and expedite orders.
• Be an official representative of the company to maintain efficient communication and a healthy working relationship with all Customers, continuously striving to improve said relationship.
• Keep Management informed of existing or potential problems that could prevent the delivery of orders.

QUALIFICATIONS

• Education: Degree in Administration, International Trade, Economics, Industrial Engineer.
• Time of experience in similar position: 1 year or more in similar position.
• Technical knowledge required: Knowledge in manufacturing processes.
• Other requirements: Microsoft Office, ERP System, SAP.

Our Culture

BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration. We believe the health and safety of our employees are a top priority.

Career Opportunities

We manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies, and vision for the future. We offer positions locally and globally with over 90 locations in 19 countries. If this position energizes you and you feel you can help us achieve our mission and vision, you are invited to submit an application for consideration. You may see the list of requirements and feel you do not meet all of them. However, remember that BorgWarner thinks differently. If your qualifications align with the majority of those outlined in this job description, we encourage you to apply and share your experience and skills with us.