Customer Service

MAHLE; Ciudad Juárez; Hybrid; MXN 180,000 - 300,000; Full time

Job summary

MAHLE in Juárez, Mexico, is seeking a logistics professional to manage customer orders, forecast demand, and ensure on-time shipments. You will coordinate delivery processes and monitor SAP-driven workflows to sustain efficient supply chains.

Ideal candidates have 2–3 years in a similar role, bilingual English and Spanish, and a strong grasp of inventory management and communication. Join a global team focused on reliable, sustainable mobility solutions.

Qualifications

• Experience in logistics or manufacturing customer service.
• 2–3 years in a similar position with customer contact.
• Proficiency with SAP is a plus.

Responsibilities

• Manage customer orders to ensure on-time shipments.
• Analyze customer demand to forecast and project sales.
• Configure and maintain SAP parameters for finish goods.
• Ensure ASN transmission and delivery follow-up in SAP.
• Monitor inventory levels against demand and capacity.
• Review customer portals for scorecards and updates.
• Support fulfillment of company plans and objectives.

Skills

Bilingual English & Spanish

Inventory Management

Communication skills

Negotiation skills

Customer management

Tools

SAP

Job description

Together, we move the world—we’ve been doing it for over 100 years. At MAHLE, as a leading international development partner and systems supplier to the automotive industry, we pursue the objective of making mobility more efficient, more environmentally friendly, more convenient, and more economical. As part of our dual strategy, we are working both on the intelligent combustion engine for the use of hydrogen and other nonfossil fuels and on technologies for fuel cells and e-mobility.
MAHLE generated sales of €11.3 billion in 2025. Employing just under 65,000 people at 127 production locations and 11 technology centers, the company is represented in 28 countries. (as at: 12/31/2025). Join our MAHLE team! #weshapefuturemobility

Your Role & Responsibilities:

• Manage customer orders to ensure shipments arrive on time to their destination.
• Analyze customer demand to generate/create forecast and sales projection.
• Develop worksheets to determine demand variation (Waterfall chart).
• Creation, configuration and maintenance of SAP system parameters relevant to finish good products.
• Daily preparation of shipments, creation of delivery, management and follow-up of delivery to customer by SAP system as well ensure ASN transmission was successful to customer.
• Define and ensure inventory levels, taking on consideration demand from customer and capacity contracted.
• Monitor customer’s shipment arrives on time.
• Monitor production plan Attaitment, to commit customer demand.
• Review the portals from our customers to monitor scorecards, bulletins, chargebacks, claims, newsletters, orders, demands, etc.
• Participate in the fulfillment of company plans, objectives and goals.

Your Skills & Strengths:

• Career in Industrial, Manufacturing, Logistics or related.
• 2 or 3 years in similar position and contact with customers.
• Bilingual English &Spanish (Advance level).
• Inventory Management, DOH, SUT.
• Excellent communication and negotiation skills.

Facts about the job

Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Logistics

Department: BU1 Powertrain and Charging

Location: Juárez, MX

Your future at MAHLE

As a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.