Customer Relationship Engineer

Faurecia; Monterrey; Sur place; MXN 614 000 - 725 000; Plein temps

Résumé du poste

Forvia, a sustainability-focused mobility technology leader, seeks a Customer Relationship Engineer to enhance customer satisfaction through meticulous production processes and proactive engagement with customers. You will organize technical meetings, solve complex issues, and ensure changes progress while partnering with Production Quality and other teams.

The role requires a minimum of 5 years in development/production, customer management experience, and strong knowledge of automotive

Qualifications

• Bachelor’s degree in engineering; Master’s degree preferred.
• Minimum 5 years of experience in development and production.
• Customer management experience.
• Experience managing a functional network.
• Willingness to travel 25% of the time.
• Bi-lingual proficiency in English.

Responsabilités

• Develop customer satisfaction by ensuring a controlled production process.
• Organize and participate in technical meetings with the customer.
• Solve technical problems, manage changes, and ensure progress.
• Audit storage sites and customer assembly line for compliant use of products.
• Define and enforce the scale of demerit products per customer specs.
• Manage and guarantee resolution of customer concerns with Production Quality.
• Validate and accept the packaging range.

Connaissances

Customer management

English proficiency

Communication skills

Interpersonal skills

Teamwork

Automotive industry knowledge

Willingness to travel

Problem solving

Audit/validation management

Formation

Bachelor’s degree in engineering

Master’s degree preferred

Outils

Quality/program standards tools

Description du poste

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your mission, roles and responsibilities

Are you an engineer with a strong customer satisfaction orientation and a passion for quality? Do you have experience in managing technical meetings, audits, and validations with customers? If so, you might be the ideal candidate for the Customer Relationship Engineer role at Forvia!

Forvia, a leading automotive technology leader, is seeking a dynamic Customer Relationship Engineer to join our team at our cutting-edge facility.

As a Customer Relationship Engineer at Forvia, you will play a pivotal role in enhancing customer satisfaction through meticulous attention to our production processes. Your key responsibilities will include:

• Developing the customer satisfaction by relying on a controlled production process
• Organizing and participating in all technical meetings with the customer
• Solving technical problems, managing changes, and ensuring progress
• Auditing all related storage sites and the customer assembly line to ensure the compliant use of our products
• Defining and enforcing the scale of demerit products coherent with the customer’s specifications
• Managing and guaranteeing resolution of customer concerns and working closely with Production Quality
• Validating and accepting the packaging range

Your profile and competencies to succeed

Minimum education level

• Bachelor’s degree in engineering with a Master’s degree in engineering preferred

Professional Experience

• Minimum 5 years of experience in combining development and production
• Customer management experience
• Experience and success managing a functional network
• Willingness to travel 25% of the time

Skills and competencies

• Business and finance basics
• Knowledge of the automotive industry
• Results and teamwork orientation
• Minimum bi-lingual (English required)
• Good knowledge of Program standards, tools and methods
• Strong Customer satisfaction orientation
• Minimum bi-lingual (English required)
• Above average communication skills and interpersonal skills

What we can do for you

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action: use less, use better and use longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA. With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide.

In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index.

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com

FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com

Salary Range: MXN 55000 - 65000