Customer Relationship Engineer level 1

Faurecia; San Juan del Río; On-site; MXN 600,000 - 800,000; Full time

Job summary

Forvia is seeking a quality-focused professional in Mexico to safeguard product quality across customer interfaces. You will be the plant's main representative to the customer, securing approvals and leading recovery actions when issues occur.

The role requires an engineering background, a minimum of 3 years in manufacturing quality, and strong problem‑solving skills (8D). You will drive containment, root cause analyses, and coordinate with supply chain to ensure robust quality performance.

Qualifications

• Minimum education level: Engineer Bachelor or Technical Diploma with equivalent combination of education and experience.
• Experience: A minimum of 3 years’ professional quality experience.
• Fast moving manufacturing experience.
• Experience of leading problem-solving initiatives.
• Nice to have automotive experience.
• Nice to have experience in other functions (production, logistics, ...).

Responsibilities

• Be the main representative of the plant to the customer and represent the customer in the plant. Ensure validations as required by customers (PPAP, deviations, 8D, customer portals).
• Define and enforce the scale of customer voice within the plant and implement recovery plans with the plant; manage derogations with the customer.
• Drives customer compliant resolution process (8D, D1-D3) and organize technical meetings with the customer.
• Ensure escalation of alerts, stop non-conforming products, shipments and/or production when needed.
• Be in charge of transfer programs and Engineering Changes; support creation of methods for site management systems performance.

Skills

Quality fundamentals

Analytical skills

Problem solving

Continuous improvement

Leadership

Customer focus

Team collaboration

IATF 16949 knowledge

Education

Engineering degree or technical diploma

Job description

Forvia, a sustainable mobility technology leader

We pioneer technology for mobility experience that matter to people.

Your Mission, Roles And Responsibilities

Overall responsibilities and duties:

Role

The plant for any quality matters. They represent the customer voice into the plant. Be in charge of getting customer’s approval, (PPAP, deviation, 8D, customer portals…). The main missions of the role are:

TCS:

Be the main representative of the plant to the customer and represent the customer in the plant. Ensure all validations as required by customers are completed. Review and discuss customer quality results (based on each internal and external communication platform, ensure the correctness of these applications). Audit all related storage sites and the Customer assembly line in order to ensure the compliant use of our products. Define and enforce the scale of customer voice within the plant (e.g. demerit products, complaints, PPM...) and implement / leads appropriate recovery plan with the plant. Manages derogations with the customer. Monitors customer quality portals. Drive and ensure all customer specific requirements within defined perimeter

QRCI:

Drives customer compliant resolution process, ensuring robustness of problem solving (8D, D1 to D3). Organize and participate to all technical meetings with the customer (Solve technical problems, manage changes, progress path, …) Ensure the correct escalation of the alert system in the Plant. Ensures appropriate feedback to the customer: timing and robustness of 8D, presentation of results and progress, … It has the responsibility and authority to stop non-conforming products, shipments and / or production.

Launch:

Be in charge of getting customer’s approval (Transfer programs and Engineering Changes). Support and participate in the creation of methods to ensure the performance of the site’s management systems.

Your profile and competencies to succeed

Qualifications

The ideal candidate will have/be: Minimum education level: Engineer Bachelor or Technical Diploma with equivalent combination of education and experience. Experience: A minimum of 3 years’ professional quality experience. Fast moving manufacturing experience. Experience of leading problem-solving initiatives. Nice to have automotive experience. Nice to have experience in other functions (production, logistics, ...).

Skills And Competencies

Good quality foundation (capability study, SPC, FMEA, problem solving methodology, Control Plan, ...). Strong analytical and proven team problem solving skills. Continuous improvement attitude. Basic knowledge of Mexican health, safety, energy, and environmental standards. Basic knowledge and identification of environmental aspects and impacts. Basic knowledge in IATF 16949.

Technical competencies

Customer Specific Requirements

CORE TOOLS AIAG PROBLEM SOLVING (8D’s, 5W/2H) LEADERSHIP COMPETENCIES COLLABORATES WITH OTHERS MANAGES COMPLEXITY CUSTOMER FOCUS DRIVES RESULTS CULTIVATE INNOVATION

What We Can Do For You

• At Forvia, you will find an engaging and dynamic environment where you can contribute to the development of sustainable mobility leading technologies.
• We are the seventh-largest global automotive supplier, employing more than 157,000 people in more than 40 countries which makes a lot of opportunity for career development.
• We welcome energetic and agile people who can thrive in a fast-changing environment. People who share our strong values. Team players with a collaborative mindset and a passion to deliver high standards for our clients. Lifelong learners. High performers. Globally minded people who aspire to work in a transforming industry, where excellence, speed, and quality count.
• We cultivate a learning environment, dedicating tools and resources to ensure we remain at the forefront of mobility. Our people enjoy an average of more than 22 hours of online and in-person training within FORVIA University (five campuses around the world)
• We offer a multicultural environment that values diversity and international collaboration. We believe that diversity is a strength. To create an inclusive culture where all forms of diversity create real value for the company, we have adopted gender diversity targets and inclusion action plans.
• Achieving CO2 Net Zero as a pioneer of the automotive industry is a priority: In June 2022, Forvia became the first global automotive group to be certified with the new SBTI Net-Zero Standard (the most ambitious standard of SBTi), aligned with the ambition of the 2015 Paris Agreement of limiting global warming to 1.5°C. Three principles guide our action:use less, use betteranduse longer, with a focus on recyclability and circular economy.

Why join us

FORVIA, a global automotive technology supplier, comprises the complementary technology and industrial strengths of Faurecia and HELLA. With over 137 500 people, including more than 12,000 R&D engineers across 40+ countries, FORVIA provides a unique and comprehensive approach to the automotive challenges of today and tomorrow. Composed of 6 business groups and a strong IP portfolio of over 12,400 patents, FORVIA is focused on becoming the preferred innovation and integration partner for OEMs worldwide. In 2025, the Group achieved a consolidated revenue of 26.2 billion euros prior to IFRS 5. FORVIA SE is listed on the Euronext Paris market under the FRVIA mnemonic code and is a component of the SBF 120 index. FORVIA aims to be a change maker committed to foreseeing and making the mobility transformation happen. www.forvia.com