Customer Relations Clerk

arrivelogistics.com; Región Centro; Hybrid; MXN 240,000 - 360,000; Full time

Benefits offered by this job

Monthly grocery vouchers

Vacation days

Savings fund

Medical insurance (including dental &/

Vision plans

Job summary

Arrive Logistics is expanding its finance team in Guadalajara and seeks a Customer Relations Clerk to support the Accounts Receivable group. You will handle invoicing, document processing, and portal activities with accuracy and timeliness.

You will collaborate with BizDev, Carrier Sales, and CashApp teams, ensuring clean invoicing, RMAs, and problem resolution while contributing to a fast-paced, collaborative culture.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Experience in Accounts Receivable preferred.
• Knowledge of Oracle NetSuite and Excel required.

Responsibilities

• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely.
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain, and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items, and update aging notes.

Skills

Self-starter

Highly organized

Time management

Team collaboration

Education

Bachelor’s degree in Accounting or Finance

Tools

Oracle NetSuite

Microsoft Excel

Microsoft Office

Job description

Arrive Logistics is a leading transportation and technology company in North America, with plans to continue to significantly grow year over year. Our success is a testament to our remarkable team and what we are building together. We’re committed to providing employees with a meaningful work experience and have established an award-winning culture that supports personal and career development in a fun, casual, and collaborative environment. There’s never been a more exciting time to get on board with our rapidly-growing team in Guadalajara, so read on to learn more!

Who We Want

The Customer Relations Clerk supports the Customer Relations Specialist team to ensure the Accounts Receivable functions run smoothly. The Customer Relations Clerk works closely with our BizDev, Carrier Sales, and CashApp Teams to provide financial, administrative, and clerical services.

What You’ll Do

• Collect and process PODs and related documents for invoicing.
• Resolve NetSuite invoicing failures and ensure invoices are created timely manner.
• Manage emails regarding customer invoicing and billing issues.
• Create and distribute invoices to customers daily.
• Review and create RMAs for upstream approval.
• Navigate, maintain, and upload invoices to customer portals.
• Check customer portals for invoice status, resolve rejected items, and update aging notes.

Qualifications

• Bachelor’s Degree in Accounting, Finance, or a related field.
• Previous experience in an Accounts Receivable role preferred.
• Oracle NetSuite Experience.
• Intermediate knowledge of Microsoft Suite, with an emphasis on Excel.
• Self-starter with the ability to work independently and as a team.
• Highly organized with excellent time management skills and a high degree of accuracy and attention to detail.

The Perks of Working With Us

• Take advantage of our benefits including monthly grocery vouchers, vacation days, savings fund, medical insurance (including dental and vision plans) and more.
• Leave the suit and tie at home; our dress code is casual.
• Enjoy office wide engagement activities, team events, happy hours and more!
• Work in our new Guadalajara office located in Torre 1500 (Av. Americas 1254) within the plaza, you’ll find cafes and a wide variety of local restaurants.
• Start your morning with free coffee!
• Maximize your wellness with free counseling sessions through our Employee Assistance Program
• Get paid to work with your friends through our Referral Program!

Your Arrive Experience

Our award-winning company culture is designed with you in mind. We are committed to supporting your personal and professional growth and making Arrive a place we all love to work.