Customer Quality Manager

Autoliv; Tijuana; On-site; MXN 600,000 - 860,000; Full time

Benefits offered by this job

Attractive compensation package

Recognition awards

Company events

Family events

University discount options

Gender pay equality

Job summary

Autoliv in Tijuana is seeking a Quality leadership role responsible for interfacing with customers on quality topics and driving VoC improvements. You will lead audits, reviews, and CSR alignment across internal teams while supporting APQP/PPAP processes to ensure on-time, first-time quality deliverables.

The role requires engineering education, advanced English, and prior quality management experience, with willingness to travel in an on-site environment in Mexico.

Qualifications

• Bachelor degree in Engineering.
• Advanced English skills.
• Previous experience as Quality Manager and/or Customer Quality Supervisor.
• Willingness to travel.

Responsibilities

• Act as the primary point of contact between the customer and the organization for all quality-related topics.
• Main responsible to assure VoC is monitored and actions are taken to ensure is at optimal level.
• Drive Customer Scorecard Improvement on the division.
• Lead customer meetings, audits, program reviews during escalation concerns/issues.
• Understand customer-specific requirements (CSR) and ensure fulfillment & alignment across the internal teams.
• Support APQP/PPAP activities to ensure customer deliverables are submitted on time and right the first time.
• Be the voice of customer and promote customer first mindset, train, coach 8D quality of root cause, corrective action, preventive action and Yokoten.
• Lead technical assessment and supports BU on the sign-off of customer warranty agreement. Supports negotiations of warranty costs. Coordinates warranty improvement to reduce cost. Monitors warranty related emerging concerns.

Skills

Quality management

Customer quality supervision

Advanced English

Willingness to travel

Education

Bachelor degree in Engineering

Job description

Job Location:

Autoliv Tijuana | On Site

What You’ll Do

• Act as the primary point of contact between the customer and the organization for all quality-related topics.
• Main responsible to assure VoC is monitored and actions are taken to ensure is at optimal level.
• Drive Customer Scorecard Improvement on the division
• Lead customer meetings, audits, program reviews during escalation concerns/issues.
• Understand customer-specific requirements (CSR) and ensure fulfillment & alignment across the internal teams.
• Support APQP/PPAP activities to ensure customer deliverables are submitted on time and right the first time.
• Be the voice of customer and promote customer first mindset, train, coach 8D quality of root cause, corrective action, preventive action and Yokoten.
• Lead technical assessment and supports BU on the sign-off of customer warranty agreement. Supports negotiations of warranty costs. Coordinates warranty improvement to reduce cost. Monitors warranty related emerging concerns.

What Is Required

• Bachelor degree on Engineering
• Advanced English skills
• Previous Experience as Quality Manager and/or Customer Quality Supervisor
• Willingness to travel

Technical skills needed for the role: Customer Scorecards, Core tools, Customer Specific Requirements.

What’s In It For You

• Attractive compensation package
• Recognition awards, company events, family events, university discount options and many more perks.
• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.