Customer Quality Manager

Autoliv Mexico; Tijuana; On-site; MXN 600,000 - 900,000; Full time

Benefits offered by this job

Attractive compensation

Awards & events

University discount

Gender pay equality

Job summary

Autoliv Mexico is seeking a Customer Quality Manager to act as the main liaison for customer quality topics on site in Tijuana. You will monitor voice of the customer, drive improvements in the customer scorecard, and lead meetings, audits, and program reviews to address escalation concerns.

You will understand CSR requirements, ensure internal alignment, and support APQP/PPAP activities to deliver on time and right the first time.

Qualifications

• Bachelor's degree in Engineering.
• Advanced English skills.
• Experience as Quality Manager or Customer Quality Supervisor.
• Willingness to travel.
• Knowledge of customer scorecards and core tools.

Responsibilities

• Act as the primary point of contact between the customer and the organization for quality topics.
• Ensure VoC is monitored and actions are taken to keep it at an optimal level.
• Drive customer scorecard improvement within the division.
• Lead customer meetings, audits, and program reviews during escalations.
• Understand CSR requirements and align internal teams accordingly.
• Support APQP/PPAP activities to ensure timely, first-time-right deliverables.
• Promote a customer-first mindset and coach 8D RCA/CA/PA and Yokoten.
• Lead technical assessments and support sign-off of warranty agreements; monitor warranty costs.

Skills

Quality management

Customer liaison

Advanced English

Willingness to travel

Education

Bachelor's in Engineering

Tools

APQP/PPAP

Job description

Customer Quality Manager

Job Location:

Autoliv Tijuana | On Site

What you’ll do:

• Act as the primary point of contact between the customer and the organization for all quality-related topics.
• Main responsible to assure VoC is monitored and actions are taken to ensure is at optimal level.
• Drive Customer Scorecard Improvement on the division.
• Lead customer meetings, audits, program reviews during escalation concerns/issues.
• Understand customer-specific requirements (CSR) and ensure fulfillment & alignment across the internal teams.
• Support APQP/PPAP activities to ensure customer deliverables are submitted on time and right the first time.
• Be the voice of customer and promote customer first mindset, train, coach 8D quality of root cause, corrective action, preventive action and Yokoten.
• Lead technical assessment and supports BU on the sign-off of customer warranty agreement. Supports negotiations of warranty costs. Coordinates warranty improvement to reduce cost. Monitors warranty related emerging concerns.

What is required:

• Bachelor degree on Engineering
• Advanced English skills
• Previous Experience as Quality Manager and/or Customer Quality Supervisor
• Willingness to travel
• Technical skills needed for the role: Customer Scorecards, Core tools, Customer Specific Requirements.

What’s in it for you:

• Attractive compensation package
• Recognition awards, company events, family events, university discount options and many more perks.
• Gender Pay Equality

Autoliv is proud to be an equal opportunity employer. Autoliv does not discriminate in any aspect of employment based on race, color, religion, national origin, ancestry, gender, sexual orientation, gender identify and/or expression, age, disability, or any other characteristic protected by federal, state, or local employment discrimination laws where Autoliv does business.