Customer Quality Engineer - RCA & Quality Analytics

ABB Inc; Apodaca; On-site; MXN 180,000 - 240,000; Full time

Job summary

ABB Inc. is seeking a Quality Specialist in Apodaca to support deployment of the local quality strategy and to collaborate with cross-functional teams.

You will work to ensure sustainable operations, prevent issues, and drive continuous improvement while maintaining strong customer focus and timely solutions. You will analyze quality data, identify risks and opportunities, and facilitate resolution of customer cases through robust root cause analysis and corrective actions, contributing to

Qualifications

• Bachelor’s degree in a related field.
• 1+ years of experience with low/medium voltage products.
• Knowledge of electrical product regulations (UL, NEC, IEEE, NOM 001).
• Knowledge of SAP, Salesforce and Microsoft Office.
• Advanced English level.
• Customer-focused with strong communication and problem-solving skills.

Responsibilities

• Support deployment of the quality strategy for the local organizational unit.
• Assist in identifying and addressing quality risks and opportunities.
• Use quality data analytics to identify risks, failures, and non-conformances.
• Facilitate resolution of customer cases via root cause analysis and preventive actions.

Skills

English (Advanced)

Communication

Problem-solving

Negotiation

Education

Bachelor’s degree in Mechatronics, Electronics, Electrical Engineering or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

ABB Inc. is seeking a Quality Specialist in Apodaca to support deployment of the local quality strategy and to collaborate with cross-functional teams.

You will work to ensure sustainable operations, prevent issues, and drive continuous improvement while maintaining strong customer focus and timely solutions. You will analyze quality data, identify risks and opportunities, and facilitate resolution of customer cases through robust root cause analysis and corrective actions, contributing to