Customer Quality Engineer

USTBC ABB Installation Products Inc.; Apodaca; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

ABB in Apodaca, Mexico, is seeking a Quality Specialist to support the deployment of quality strategy within the Electrification unit. The role collaborates with local functions to ensure customer satisfaction while maintaining sustainable operations, with a hybrid work model.

You will analyze quality data, address risks, drive preventive and corrective actions, and help achieve top-level performance by applying prevention and continuous improvement methodologies.

Qualifications

• Bachelor’s degree in Mechatronics, Electronics, Electrical Engineering or related field.
• 1+ years of experience with low/medium voltage products.
• Knowledge of electrical product regulations (UL, NEC, IEEE, NOM 001).
• Knowledge of SAP, Salesforce and Microsoft Office.
• Advanced English level.
• Customer-focused with strong communication and problem-solving skills.

Responsibilities

• Support deployment of the quality strategy for the local unit.
• Assist in identifying and addressing risks and opportunities related to quality management.
• Use quality data analytics to identify risks, failures, and non-conformances.
• Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions.

Skills

Quality data analytics

Communication

Problem-solving

Customer focus

Education

Bachelor's degree in Mechatronics, Electronics, Electrical Engineering or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

At ABB , we help industries run leaner and cleaner-and every person here makes that happen. You'll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to Quality Specialist

Your role and responsibilities

In this role, you will have the opportunity to support the deployment of the quality strategy for a local organizational unit, including quality culture, systems, tools, and capable teams to satisfy customer expectations, while ensuring sustainable operations. Each day, you will assist the organization in getting the right mix of prevention, continuous improvement, robust root cause analysis, quick response, and sustainable solutions to problems. You will also showcase your knowledge by collaborating with local functions that contribute to the quality results to reach the targets for the organizational unit and aim for top-level performance.

The work model for the role is: #LI-Hybrid

This role is contributing to the Electrification Business in Apodaca.

You will be mainly accountable for:

• Supporting specific communication relevant to quality management in your area of responsibility.
• Assisting in continuously identifying and addressing risks and opportunities related to quality management in the local organization.
• Using quality data analytics from the organization to identify risks, failures, and non-conformances.
• Facilitating resolution of customer cases by following a robust root cause analysis and implementing preventive and corrective actions.

Qualifications for the role:

• Bachelor´s Degree in Mechatronics, Electronics, Electrical Engineering or a related field.
• 1+ years of experience working with low/medium voltage products.
• Knowledge of electrical products regulations (UL, NEC, IEEE, NOM 001).
• Knowledge of SAP, Salesforce and Microsoft office.
• Advanced English level.
• Customer-focused professional with well-developed communication, negotiation, and problem-solving skills, focused on building positive customer relationships and delivering effective solutions in a timely manner.

More about us

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?