Customer Quality Engineer - RCA & Analytics (Hybrid)

USTBC ABB Installation Products Inc.; Apodaca; Hybrid; MXN 300,000 - 420,000; Full time

Job summary

ABB in Apodaca, Mexico, is seeking a Quality Specialist to support the deployment of quality strategy within the Electrification unit. The role collaborates with local functions to ensure customer satisfaction while maintaining sustainable operations, with a hybrid work model.

You will analyze quality data, address risks, drive preventive and corrective actions, and help achieve top-level performance by applying prevention and continuous improvement methodologies.

Qualifications

• Bachelor’s degree in Mechatronics, Electronics, Electrical Engineering or related field.
• 1+ years of experience with low/medium voltage products.
• Knowledge of electrical product regulations (UL, NEC, IEEE, NOM 001).
• Knowledge of SAP, Salesforce and Microsoft Office.
• Advanced English level.
• Customer-focused with strong communication and problem-solving skills.

Responsibilities

• Support deployment of the quality strategy for the local unit.
• Assist in identifying and addressing risks and opportunities related to quality management.
• Use quality data analytics to identify risks, failures, and non-conformances.
• Facilitate resolution of customer cases by following robust root cause analysis and implementing preventive and corrective actions.

Skills

Quality data analytics

Communication

Problem-solving

Customer focus

Education

Bachelor's degree in Mechatronics, Electronics, Electrical Engineering or related field

Tools

SAP

Salesforce

Microsoft Office

Job description

ABB in Apodaca, Mexico, is seeking a Quality Specialist to support the deployment of quality strategy within the Electrification unit. The role collaborates with local functions to ensure customer satisfaction while maintaining sustainable operations, with a hybrid work model.

You will analyze quality data, address risks, drive preventive and corrective actions, and help achieve top-level performance by applying prevention and continuous improvement methodologies.