Customer Quality Engineer

Sensata Technologies; Aguascalientes; On-site; MXN 300,000 - 420,000; Full time

Job summary

Sensata Technologies is seeking a Customer Quality Engineer to support strategic customer accounts in Mexico. The role focuses on direct customer interface for quality improvements, rapid corrective actions, and ensuring robust product quality across development, release, and production stages.

You will work with design, test, planning, regional quality engineers and marketing to resolve challenges, manage PPAPs, and drive sustained quality improvements with a focus on cost and lead time

Qualifications

• University degree required (Bachelor’s) or equivalent relevant work experience.
• Team player with ability to handle multiple tasks in a fast-paced environment.
• Strong communication skills (oral, written and presentation).
• Strong organization, planning and time management to achieve results.
• High personal and professional ethics and integrity; accountable for goals and standards.
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, Excel).
• Strong interpersonal and collaboration skills across all levels of the organization.

Responsibilities

• Analyze, solve and control complex production quality problems on time to meet customer requirements.
• Manage Production Part Approval Process and provide documents to customer.
• Conduct measurement system analysis and statistical process control for key processes.
• Ensure a smooth and timely launch of new and changed products.
• Handle customer returns and provide frequent status updates to affected customers.
• Collaborate with test, design, product and planning engineers, regional quality engineers, planners, sales and marketing to resolve customer challenges.
• Coordinate project teams to ensure a successful launch of new products and monitor implementation.
• Initiate improvement proposals to reduce cost of quality and turnaround time.
• Lead audits and internal audits to ensure compliant manufacturing practices.
• Train and manage technicians and inspectors to ensure corrective actions are implemented.
• Establish controls on non-conforming parts and drive continuous improvement across customer groups.
• Drive improvement proposals to improve quality, efficiency and throughput.
• Assist clients during audits to achieve production release.
• Demonstrate ownership of product quality and ensure robustness to meet specifications.
• Facilitate risk management in line with external standards and policies.
• Develop a customer satisfaction plan translating voice of the customer into quality goals.

Skills

Strong communication

Team player

Time management

Interpersonal skills

Planning

Education

Bachelor's degree

Tools

MS Office

Job description

The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing strong problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

General Responsibilities

• Analyze, solve and control complex production quality problems on time to meet the customer requirements
• Handles Production Part Approval Process and provide documents to customer
• Conducts measurement system analysis and statistical process control for key processes
• Ensures a smooth and timely launch of new and changed products
• Handles customer returns and uses Sensata tools to provide frequent status updates to affected customers
• Works effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers
• Coordinates project teams to ensure a successful launch of new products. It should be made clear what the customer expects and in detail elaborated how this can be achieved. After this process monitoring should take place on correct implementation
• Initiating improvement proposals serving cost of quality, turnaround time and quality of production
• May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed
• Train and manage technicians and inspectors to make sure corrective actions implemented and operators follow-up
• Establish and follow procedure for control on non-conforming parts in production
• Handles all aspects of quality and continuous improvement across various customer groups
• Initiate improvement proposals serving cost of quality, turnaround time and quality of production
• Assisting clients during audits with the aim to come to a production release
• Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements
• Facilitate risk management process in compliance to appropriate external standards and corporate policies
• Develop a customer satisfaction plan. Turn "voice of the customer" into user needs and quality goals
• Develop a strategy to manage specific customer accounts
• Handles customer quality issue resolution
• Work with customers to understand their specific requirements and then draft plans to fully satisfy their requirements
• Perform risk assessments
• Set quality goals and improvement plans
• Document and work with lessons learned
• Review Control Plans and improve as needed
• Develop a customer satisfaction plan
• Work with Production sites to drive manufacturing improvements
• Analyze data to identify concerns and respond to customers
• Perform warranty analysis and identify trends
• Develop corrective action management for customer issues

Experience / Qualifications

• A university degree required (i.e. Bachelors degree) or equivalent relevant work experience
• Must be a team player able to work in a fast-paced environment with demonstrated ability to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Holds self-accountable to achieving goals and standards
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers

SmarterTogether Collaborating at Sensata means working with some of the world’s most talented people in an enriching environment that is constantly pushing towards the next best thing Employees work across functions, countries and cultures gaining new perspectives through mutual respect and open communication As OneSensata, we are working together to make things work together

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Read our Fraud Advisory Sensing is what we do. In fact, our name Sensata comes from the Latin word sensate for ‘those gifted with sense’. Our focus on sensing is also reflected in our logo, which spells Sensata in Braille.

Sensata Technologies is a global industrial technology company striving to create a safer, cleaner, more efficient and electrified world. Through its broad portfolio of mission‑critical sensors, electrical protection components and sensor‑rich solutions, Sensata helps its customers address increasingly complex engineering and operating performance requirements. With more than 18,000 employees and global operations in 13 countries, Sensata serves customers in the automotive, heavy vehicle & off-road, industrial, and aerospace markets.

Learn more at Sensata.com and follow Sensata Technologies on LinkedIn, Facebook, Instagram and X.

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