Customer Planning Manager

lego; México; Híbrido; MXN 900.000 - 1.300.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Family Care Leave

Insurance coverage

Wellbeing programs

Colleague discount

Bonus scheme

Hybrid workplace

Descripción de la vacante

The LEGO Group seeks a Customer Planning Manager to shape sustainable growth for Mexico and Brazil by turning demand signals into action. You will forecast demand, manage inventory, and optimize operations to balance commercial ambitions with supply chain execution.

You will work with account managers and cross‑functional partners to identify risks, influence decisions with data, and strengthen LEGO’s position across two dynamic markets.

Formación

• Forecast demand for retail/e‑commerce in LATAM.
• Develop replenishment workflows at scale.
• Improve forecast accuracy and inventory health.

Responsabilidades

• Forecast demand for Mexico and Brazil markets.
• Manage inventory and optimize operations to support service levels.
• Collaborate with account managers and cross‑functional teams.
• Spot risks early and influence decisions with data.

Conocimientos

Forecasting

Inventory planning

Data-driven decisions

Cross-functional collaboration

Problem solving

Educación

Bachelor's degree in Supply Chain or related field

Herramientas

ERP systems

Demand planning software

Analytics tools (Tableau/Power BI)

Descripción del empleo

Job Description

Just imagine Amazon customers across Mexico and Brazil finding the right products at the right time, even during peak demand. You'll be the link between insight and action!

About the role

As our Customer Planning Manager, you'll help shape sustainable, profitable growth across Amazon Mexico and Brazil by turning demand signals into action. You'll forecast demand, manage inventory, and optimize operations to support customer satisfaction while balancing commercial ambition with supply chain execution. Working closely with account managers and cross-functional partners, you'll spot risks early, influence decisions with data, and help strengthen the LEGO® business across two growing markets.

Required Qualifications

• Delivered demand forecasting for retail or e-commerce businesses using statistical forecasting methods.
• Built advanced analytics processes that improved forecast accuracy, inventory performance, or sales outcomes.
• Managed inventory planning within e-commerce supply chains, including marketplace or fulfillment environments.
• Created demand planning models, replenishment workflows, or sales and operations planning processes at scale.
• Improved key planning metrics such as forecast accuracy, in-stock performance, or days of inventory on hand.

Preferred Qualifications

• Developed automated dashboards that provide real‑time operational visibility.
• Worked with the Brazilian market within planning, supply chain, or commercial functions.
• Used local ERP, demand planning, or forecasting systems.
• Applied event modelling or SKU‑level forecasting techniques across large product portfolios.
• Demonstrated fluency in Portuguese in a business environment.

What you'll build

Stronger demand plans that support Amazon growth in Mexico and Brazil.
More efficient operations that improve service levels while reducing unnecessary costs.
Forecast accuracy and inventory health that support ambitious business targets.
Customer plans aligned with vendors and account teams to maximise sales during key events.
A stable inventory position with in‑stock levels above 95% and lower excess inventory.

Life on the team

You'll join LATAM Market Operations, the team connecting commercial ambition with execution. We work with a high level of ownership and a collaborative mindset. Weekly demand planning reviews and monthly planning alignment sessions keep us connected, while our hybrid rhythm gives flexibility. You'll use analytical problem solving, adaptability, strong communication, storytelling, and relationship‑building skills every day.

What success looks like

Success means creating dependable plans that help the business grow while keeping inventory healthy and customers supplied. You'll partner closely with Amazon account managers, senior planning leaders, order management teams, and digital merchandising colleagues. You'll also contribute to a major global effort to improve forecast accuracy, stability, and planning quality while helping e‑commerce play an even bigger role in the LATAM strategy for the years ahead.

Additional details on this position

No relocation assistance is offered for this position.

What's in it for you?

Here are some of what to expect:

• Family Care Leave - We offer enhanced paid leave options for those important times.
• Insurances - All colleagues are covered by our life and disability insurance which provides protection and peace of mind.
• Wellbeing - We want you to be your best self, so you'll have access to the Headspace App and lots of wellbeing initiatives and programs run by local teams where you are based
• Colleague Discount - We know you'll love to build so from day 1 you will qualify for our generous colleague discount.
• Bonus - We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme
• Your workplace - You'll find this at the top of this advert and when you join the team, we'll confirm this with you.

We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

The LEGO Group is highly committed to equal employment opportunity and equal pay and seeks to encourage applicants from all backgrounds (eg. sex, gender identity or expression, race/ethnicity, national origin, sexual orientation, disability, age, religion and Veteran status) to apply for roles in our team.

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