Customer Order & Operations Specialist

Kids for the Future; Región Centro; Presencial; MXN 180.000 - 240.000; Jornada completa

Descripción de la vacante

Kids for the Future is seeking a Customer Operations Representative to support customers throughout the order lifecycle. The role involves coordinating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales to ensure timely, accurate service and strong customer relationships.

The ideal candidate has at least 1 year in a similar role, excellent communication skills, and proficiency in MS Office.

Formación

• High school diploma or equivalent required; business studies preferred.
• At least 1 year of experience in a similar role in a fast-paced environment.
• Experience in customer operations, order management, or related business areas preferred.
• Strong business acumen and problem-solving skills with creativity.
• Ability to handle multiple tasks simultaneously and manage them effectively.
• Excellent written and oral communication across diverse languages and cultures.
• Proficient in Microsoft Word, Excel, and PowerPoint.
• Capable of working with minimal supervision and building strong cross-functional relationships.

Responsabilidades

• Support customers through the order execution lifecycle after order placement.
• Process updates, changes, holds, cancellations, and exceptions per procedures.
• Provide timely order status updates, shipment information, and changes.
• Coordinate with cross-functional teams to identify root causes and resolve issues.
• Respond to inquiries about order status, shipments, and documentation.
• Maintain accurate customer records and documentation in systems.
• Assist with backlog management and prioritization per business rules.
• Support ERP, Salesforce, and customer portal activities and compliance.

Conocimientos

Customer service

Communication skills

Problem solving

Multitasking

Teamwork

MS Office

Educación

High school diploma

Business studies preferred

Herramientas

Salesforce

ERP systems

Customer portals

Descripción del empleo

Kids for the Future is seeking a Customer Operations Representative to support customers throughout the order lifecycle. The role involves coordinating with Supply Chain, Logistics, Quality, Trade Compliance, Finance, Manufacturing, and Sales to ensure timely, accurate service and strong customer relationships.

The ideal candidate has at least 1 year in a similar role, excellent communication skills, and proficiency in MS Office.