Customer-Focused IT Service Desk Specialist

Diebold Nixdorf, Incorporated; Toluca; Presencial; MXN 180.000 - 270.000; Jornada completa

Descripción de la vacante

Diebold Nixdorf, Incorporated in Toluca seeks an entry-level Helpdesk Support Analyst to handle inbound customer service requests, diagnose hardware and software issues, perform software distribution, and create/update tickets.

You will use remote tools, follow knowledge base protocols, escalate when needed, and document activities while maintaining high customer satisfaction. Requires education or equivalent, 0–2 years experience, and good English skills.

Formación

• Education or equivalent work experience required.
• 0–2 years of relevant helpdesk or customer service experience.
• Strong written and spoken English language skills.

Responsabilidades

• Answer inbound customer calls and transform information into tickets.
• Diagnose and resolve hardware and software issues per knowledge base.
• Use remote tools for troubleshooting and escalate unresolved incidents.

Conocimientos

Customer service

Communication skills

English language

Remote troubleshooting

Educación

Education or equivalent work experience

Herramientas

Ticketing system

Remote tooling

Knowledge base

Descripción del empleo

Diebold Nixdorf, Incorporated in Toluca seeks an entry-level Helpdesk Support Analyst to handle inbound customer service requests, diagnose hardware and software issues, perform software distribution, and create/update tickets.

You will use remote tools, follow knowledge base protocols, escalate when needed, and document activities while maintaining high customer satisfaction. Requires education or equivalent, 0–2 years experience, and good English skills.