Customer-Facing Test Engineer – On-site & Remote Support

Amphenol; Mexicali; Presencial; MXN 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Valid U.S. visa

Descripción de la vacante

Amphenol Spectra-Strip division seeks a technically skilled professional to bridge customers and engineering teams, ensuring products meet field requirements.

You will provide on-site and remote support, translate customer needs into technical specs, and coordinate projects across engineering and manufacturing. Fluent English and willingness to travel to customer sites are essential for success.

Formación

• Bachelor’s degree in Electrical/Mechatronic engineering or related field.
• Proven experience in a technical role such as application engineering, technical support, test engineering or similar.
• Strong technical proficiency in electronics, interconnect, cabling or precision manufacturing.
• Advanced English for daily interaction with U.S.-based customers and teams.
• Excellent problem-solving and troubleshooting skills.
• Ability to convey complex technical information to non-technical audiences.
• Customer-focused mindset and strong organizational skills with attention to detail.
• Willingness to travel to customer sites as required.

Responsabilidades

• Provide on-site and remote technical support to customers, assisting with product installation, configuration and troubleshooting.
• Translate customer needs, specifications and expectations into actionable technical requirements for engineering and manufacturing.
• Diagnose and resolve technical issues promptly, collaborating with internal engineering and support teams.
• Conduct product demonstrations and training sessions to educate customers on product capabilities and best practices.
• Review and control materials, procedures and mechanical or electrical systems to ensure customers receive high-quality, functional products.
• Create and maintain technical documentation, including installation guides, test procedures and troubleshooting workflows.
• Gather customer feedback and insights to drive product improvements and enhancements.
• Manage and coordinate technical projects through successful implementation and customer satisfaction.

Conocimientos

Technical support

Troubleshooting

English fluency

Customer focus

Technical communication

Travel readiness

Cross-functional work

Educación

Engineering degree

Herramientas

IPC standards

Cable assemblies

VNA/TDR equipment

Descripción del empleo

Amphenol Spectra-Strip division seeks a technically skilled professional to bridge customers and engineering teams, ensuring products meet field requirements.

You will provide on-site and remote support, translate customer needs into technical specs, and coordinate projects across engineering and manufacturing. Fluent English and willingness to travel to customer sites are essential for success.