Bilingual Call Center Representative

APM Terminals; Ciudad de México; Presencial; MXN 167.000 - 234.000; Jornada completa

Descripción de la vacante

Maersk is hiring a Call Center Representative to deliver world-class service through inbound and outbound calls. You will own resolutions for last-mile delivery issues and coordinate with customers, stores, and delivery teams to ensure satisfaction.

The role requires C1 English, a high school diploma (bachelor’s preferred), and at least 2 years in a contact center. MS Office skills and strong communication are essential.

Formación

• 2+ years of contact center experience.
• English level C1 mandatory.
• Experience in retail is a plus.
• Last-mile logistics and/or transportation knowledge is preferred.

Responsabilidades

• Provide world-class customer experience via inbound and outbound calls.
• Resolve last mile delivery issues ensuring customer satisfaction.
• Coordinate communication between customers, delivery teams, stores and warehouses.
• Meet customer service KPIs and handle additional tasks like tracking and emails.

Conocimientos

MS Office

Communication skills

Time management

Customer service

Multitasking

Educación

High School Diploma

Bachelor’s degree (preferred)

Herramientas

MS Office

Descripción del empleo

Here's the DealThe Call Center Representative will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution of last-mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey. This is a great opportunity for individuals who enjoy working in a collaborative team environment, have strong verbal and written communication skills, can build genuine connections with customers, and are passionate about customer experience.Key Responsibilities:Provide world-class customer experience via inbound and outbound calls.Resolve last mile delivery logistics problems, assuring customer satisfaction.Coordinate communication between customers, delivery teams, stores and/or warehouses.Meet customer service KPIs targets.Comply with additional activities assigned such as Proof of Delivery Tracking, chat, email or case assignment.Demonstrate loyalty to the A.P. Moller – Maersk Group Core Values and Character.Requirements:English Level C1 mandatory.High School Diploma or equivalent required (Bachelor’s degree preferred).Experience: At least 2 years of contact center experience (knowledge in retail is a plus).Customer Service and/or direct call handling experience.Last-mile logistics and/or transportation industry knowledge preferred.Technical Skills and Competencies:Excellent MS Office proficiency (Excel, Word, and Outlook).Self-motivated and independent work style.Ability to work successfully across organizational lines.Good verbal, written, and presentation skills.Ability to communicate efficiently and provide precise details.Organizational and time management skills (multi-tasking and prioritizing).Customer-focused and solutions-oriented.Work ModeFlexibility to work standard work shift (9 hours) between 6 AM – 10 PM (operational hours) and have flexibility to work holidays and weekends.Ability to be 100% in-office.If you are excited about this opportunity and have the skills we are looking for, we encourage you to apply now and join our team in revolutionizing the logistics industry!Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .