Customer Experience Data Analyst

Capgemini; México; A distancia; MXN 40.000 - 80.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive compensation

Collaborative environment

Professional development opportunities

Descripción de la vacante

An established industry player is seeking a Customer Experience Data Analyst to enhance customer interactions through insightful analytics. This role involves collaborating with stakeholders to align analytical efforts with business objectives while executing effective reporting systems. The ideal candidate will have a strong background in data analytics, particularly with SQL and Power BI, and will thrive in a collaborative environment. Join a diverse and inclusive team where your contributions will directly impact customer satisfaction and drive strategic initiatives.

Formación

• 5+ years of experience in Data Analytics with strong SQL skills.
• Ability to communicate technical concepts to non-technical stakeholders.

Responsabilidades

• Support customer experience analytics to enhance overall customer experience.
• Write complex SQL queries to extract and analyze data.

Conocimientos

Data Analytics

SQL

Power BI

Communication Skills

Python

Excel

R

Educación

Bachelor's Degree in Data Science

Bachelor's Degree in Statistics

Bachelor's Degree in Computer Science

Bachelor's Degree in Math

Herramientas

Power BI

SQL

Excel

PowerPoint

Descripción del empleo

Get AI-powered advice on this job and more exclusive features.

Direct message the job poster from Capgemini

Position: Customer Experience Data Analyst

Location: Any state of Mexico

Work Modality: Remote

Industry - Sector: Insurance

What you’ll do?

• This position supports customer experience analytics to enhance the overall customer experience and optimize customer interactions. The role applies working analytical knowledge to provide actionable insights that inform strategic initiatives and improve customer interactions. The position collaborates with stakeholders to align analytical efforts with business objectives while serving as a valued thought partner. It executes effective reporting systems and analytical tools to enable data-informed decisions. The role is an individual contributor who works independently with moderate guidance to deliver sound analytical practices that enhance customer experience capabilities.
• This role will require an eventual firm understanding of complex company data, the ability to write complex SQL queries to extract/analyze that data, and the building of slides or PowerBI Dashboards to communicate learnings and insights, often to executive audiences.
• The CX Data analyst will be responsible of getting necessary data to develop an accurate analysis, data tables, writing their code in SQL

What you’ll bring:

• Bachelor´s Degree in Data Science, Statistics, Computer Science, Math or related
• Financial or Insurance background is a plus
• Full English proficiency
• +5 years of experience in Data Analytics
• Strong communication skills to communicate technical concepts to non-technical stakeholders
• Querying complex data tables
• SQL
• Power BI
• Excel
• Power Point
• Phyton
• R code is a plus

Work Underpressure, Quality at work, Results Oriented

What can YOU expect in a career with Capgemini?

• Working in a team environment, Consultants will focus on the analysis, design and development of technology-based solutions for Capgemini’s clients.
• You will work alongside technical, functional and industry specialists to assist with the development, implementation and integration of innovative system solutions including methods, techniques and tools.
• You will contribute to client satisfaction by providing timely and responsive value-added services and work products.
• Capgemini offers a competitive compensation and benefits package.
• Headquartered in Paris, France, Capgemini has a presence of more than 340 thousand professionals in Mexico distributed among 3 sites located in Mexico City, Monterrey and Aguascalientes. A deeply multicultural organization.
• Capgemini has developed its own way of working, the Collaborative Business Experience TM, and draws on Rightshore, its worldwide delivery model.

You will love this job because

• Capgemini focuses on giving each new hire a YOU-nique experience through our recruitment process and on-boarding program, as well as by helping you to build your own career and professional skills foundation.
• Capgemini provides a collaborative environment that embodies and holds the following stated values close to heart: Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty, and Fun.
• Capgemini cultivates an atmosphere for development that enables YOU to be hands-on, planning for your growth, both horizontally and vertically.

“At Capgemini Mexico, we aim to attract the best talent and are committed to creating a diverse and inclusive work environment, so there is no discrimination based on race, sex, sexual orientation, gender identity or expression, or any other characteristic of a person. All applications welcome and will be considered based on merit against the job and/or experience for the position.

Click the following link for more information on your rights as an applicant: https://www.capgemini.com/mx-es/aviso-de-privacidad-para-candidatos-a-ocupar-una-vacante/

Please be aware that Capgemini may capture your image (video or screenshot) during the interview process for verification and validation purposes, including during the hiring and onboarding process.”

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Consulting

• Industries

  Insurance

Referrals increase your chances of interviewing at Capgemini by 2x

Get notified about new Data Analyst jobs in Mexico.

Business Intelligence Analyst (Contractor)

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.