Customer Demand Specialist

TE Connectivity; Tijuana; On-site; MXN 420,000 - 640,000; Full time

Job summary

TE Connectivity in TIJUANA is seeking a Customer Demand Specialist to align customer demand with operations, acting as a strategic liaison between customers, Supply Chain, and Customer Success to improve delivery performance.

You will own demand management, analyze forecasts, manage schedules, and communicate risks and recovery plans. Fluency in English and a degree plus relevant experience are preferred.

Qualifications

• Analyze demand patterns and delivery metrics to inform decisions.
• Influence and collaborate with stakeholders across levels and functions.
• Experience managing schedules and customer forecasts.
• Advanced English.
• Bachelor’s degree or 3+ years in account management or production planning.

Responsibilities

• Own demand management for assigned product families, including backlog, forecast, open orders, and proactive status communication.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations per authority.
• Partner cross-functionally to balance customer requirements with operational capabilities and drive delivery performance.
• Develop trusted relationships with key customer contacts with proactive communication and resolution of issues.
• Collaborate with Customer Excellence and commercial teams to analyze forecasts, manage LOBs, identify trends, and support scorecard reviews.
• Identify supply risks and delivery constraints; drive mitigation with Operations and Supply Chain.

Skills

Forecast analysis

Demand management

Cross-functional collaboration

Excel

MS Teams

PowerPoint

Stakeholder influence

Education

Bachelor’s degree

Tools

Excel

Teams

PowerPoint

Job description

Customer Demand Specialist

Posting Start Date: 7/9/26

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.

Job Description:

Job Overview

The Demand Specialist plays a critical role in aligning customer demand with operational execution by serving as a strategic liaison between customers, Supply Chain, and Customer Success organization. This position is responsible for driving customer satisfaction, improving delivery performance, managing order fulfillment priorities, and ensuring customer requirements are effectively translated into actionable supply chain plans.

This role drives an exceptional customer experience through proactive demand management, order prioritization, and cross-functional collaboration to improve on-time delivery performance and supply chain responsiveness.

Job Requirements

Key Responsibilities

• Own demand management activities for assigned product families, including backlog management, forecast analysis, open order review, and proactive communication of order status, risks, and recovery plans to internal stakeholders and customers.
• Coordinate and execute customer expedite requests, schedule changes, and order cancellations in accordance with established delegation of authority requirements.
• Partner cross-functionally with Planning, Procurement, Manufacturing, Logistics, and Customer Service teams to balance customer requirements with operational capabilities while driving delivery performance.
• Develop trusted relationships with key customer contacts by providing proactive communication, problem resolution, and consistent execution of commitments.
• Collaborate with Customer Excellence and commercial teams to analyze customer forecasts, manage Lines of Balance (LOBs), identify demand trends, and support customer scorecard reviews.
• Identify supply risks, demand shifts, and delivery constraints through proactive analysis and drive mitigation actions with Operations and Supply Chain teams.

What your background should look like

What should your background look like

• Demonstrated ability to analyze demand patterns, delivery performance, and operational data to support informed business decisions.
• Ability to effectively influence and collaborate with stakeholders across multiple levels and functions.
• Advanced proficiency in Microsoft 365 applications, particularly Excel, Teams, PowerPoint.
• Able to work with all levels within the Supply Chain.
• Experience managing schedule agreements and customer forecasts.
• Advanced English
• Bachelor’s degree strongly preferred and/or minimum 3 years’ experience in an account management or production planning role.

Competencies and Key Attributes

• Customer Focus
• Analytical Problem Solving
• Demand and Forecast Management
• Cross-Functional Collaboration
• Prioritization and Decision Making
• Effective Communication
• Stakeholder Management
• Continuous Improvement Mindset
• Adaptability in a Dynamic Environment
• Attention to Detail
• Data-Drive Decision Making

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Job Locations:

AVE. PRODUCCION #20

TIJUANA, Baja California 92154

Mexico

Posting City: TIJUANA

Job Country: Mexico

Travel Required: Less than 10%

Requisition ID: 155399

Workplace Type: Onsite

External Careers Page: Logistics

TE Connectivity and its subsidiaries, affiliates, and operating units (collectively, the "Company") is committed to providing a work environment that prohibits discrimination on the basis of age, color, disability, ethnicity, marital status, national origin, race, religion, gender, gender identity, sexual orientation, protected veteran status, disability or any other characteristics protected by applicable law or regulation.