Supply Chain Customer Experience Specialist

Te Connectivity Ltd; Hermosillo; Hybrid; MXN 900,000 - 1,200,000; Full time

Job summary

Te Connectivity Ltd busca un Especialista en Supply Chain Customer Experience para Hermosillo (MX). El rol coordina entrega entre planificación, servicio al cliente y ventas, enfocándose en visibilidad, respuesta y mejora continua de desempeño.

Se requiere 10 años en industria, 4 años liderando equipos y experiencia con SAP; IBP es plus. El puesto es híbrido/onsite según necesidad, con foco en clientes estratégicos y métricas de entrega.

Qualifications

• Bachelors (o similar) en administración/SC/ingenieria; MBA preferido.
• Al menos 10 años en industria multinacional de alto crecimiento.
• Al menos 4 años al frente de equipos en entorno global.
• Experiencia como enlace entre ventas, atención al cliente y cadena de suministro.
• Fuerte colaboración interfuncional y mejora de procesos.
• Excelentes habilidades de comunicación e interpersonales.
• Competencia analítica y manejo de datos complejos.
• Capacidad para trabajar por zonas horarias y gestionar prioridades.
• Experiencia con SAP; IBP es un plus.

Responsibilities

• Actuar como defensor principal de la experiencia de entrega para clientes estratégicos.
• Monitorear métricas de entrega y gestionar riesgos proactivamente.
• Propietario del proceso semanal de informe CDX y seguimiento con planificación.
• Colaborar con planificación, fábricas y centros de distribución.
• Impulsar adopción de herramientas como Escalation App y Late Reason Code.
• Apoyar la implementación de lógica de segmentación de clientes y servicios CVP.
• Participar en QBRs y discusiones con clientes sobre desempeño.
• Identificar brechas de procesos y liderar mejoras en la cadena de suministro.
• Garantizar documentación y transferencia de conocimiento para ejecución escalable.

Skills

Cross-functional collaboration

People management

Communication

Analytical skills

Time management

Education

Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field

MBA or master’s degree preferred

Tools

SAP

IBP

Job description

Supply Chain Customer Experience Specialist

Empresa : Te Connectivity Ltd Tipo de empleo : Tiempo completo Mexico

Descripción del trabajo - Supply Chain Customer Experience Specialist

At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable, and more connected world.

TE Connectivity is a global leader in industrial technology, enabling a safer, sustainable, productive, and connected future. Our Digital Data Network (DDN) business unit supports the infrastructure behind high-speed data and cloud computing, serving some of the world’s most innovative companies.

As part of our commitment to delivering extraordinary customer experiences, the DDN BU is transforming how we manage customer delivery performance, focusing on segmentation, value proposition, and proactive engagement.

Job Overview

The Customer Delivery Experience Advocate plays a critical role in ensuring our strategic customers receive exceptional service across the end-to-end supply chain. This role supports a global network of factories and distribution centers and acts as a bridge between planning, customer service, and commercial teams.

You will be responsible for driving visibility, responsiveness, and continuous improvement in delivery performance, with a strong focus on customer segmentation logic and value-based prioritization.

Key Responsibilities

• Act as the primary advocate for delivery experience for assigned strategic customers (e.g., Platinum accounts).
• Monitor and analyze delivery metrics (OTD, PDTD, LTE, LTA) and escalade risks proactively.
• Own the weekly CDX report process, ensuring timely insights and follow-up with planners.
• Collaborate with planning, factory, and distribution center teams to resolve delivery issues.
• Drive adoption of tools such as the Escalation App and Late Reason Code Program.
• Support implementation of customer segmentation logic and CVP-aligned service levels.
• Participate in QBRs and customer-facing discussions to represent delivery performance.
• Identify process gaps and lead improvement initiatives across the supply chain.
• Ensure documentation and knowledge sharing to support scalable execution.

Job Requirements

• Bachelor’s degree in business administration, Supply Chain Management, Logistics, Industrial Engineering or a related field. An MBA or master’s degree is preferred.
• Minimum of 10 years’ experience in a multinational and high growth industry.
• Minimum of 4 years of experience in people management, leading diverse teams in a global environment.
• Proven ability to act as the primary liaison between sales, customer care, and supply chain/planning teams—ensuring agility in operations and customer-centric outcomes. Material planning experience is preferred.
• Strong experience in driving cross-functional collaboration and facilitate process improvements
• Excellent communication and interpersonal skills to engage effectively with cross-functional teams and stakeholders.
• Highly Competent with supply chain management software (SAP Must, IBP is a plus) and analytics tools.
• Strong analytical skills with the ability to interpret complex data and drive actionable insights.
• Ability to work across time zones and manage competing priorities.

#LI-Hybrid

Location: Hermosillo, Sonora.

What your background should look like

Generally requires Bachelors degree in appropriate field with a minimum of 8 years of experience; Masters degree or higher or local equivalent may be preferred at this level

Competencies

Values: Integrity, Accountability, Inclusion, Innovation, Teamwork

Sobre la empresa

Te Connectivity Ltd

TE connectors and sensors are embedded in many types of technological devices, where reliable and persistent data, power, signal, and sensing connectivity are required.

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