Customer Claims Quality Engineer — RCA & CAPA Leader

Metso; Irapuato; On-site; MXN 420,000 - 620,000; Full time

Benefits offered by this job

Competitive benefits plan

Healthy living rewards

Annual leave starting at 15 days

Engagement surveys

Global incentive program

Job summary

Metso in Irapuato, MX is seeking a Customer Claim Quality Engineer to manage regional customer claims with a focus on RCA and CAPA. You will work with Plant Engineering to analyze failures, conduct metallurgical evaluations, and drive improvements.

You will coordinate with Business Lines, Engineering and Supply Chain to translate findings into product/process enhancements and mentor teams on quality processes and SAP/Salesforce usage.

Qualifications

• Bachelor-level technical degree in mechanical/industrial/materials engineering.
• Experience in quality engineering and customer claim management in industrial settings.
• Familiar with RCA methods (8D, Ishikawa, 5-Why) and CAPA processes.

Responsibilities

• Lead end-to-end technical management of claims across SA region from intake to closure.
• Perform failure investigations with metallurgical evidence and coordinate with Plant Engineering.
• Drive RCA activities (8D/Ishikawa/5-Why) and implement robust CAPAs.
• Oversee CAPA actions, monitor SLA, verify effectiveness before closure.
• Review warranty claims with engineering justification before financial approval.
• Collaborate with Business Lines, Engineering, Manufacturing, Supply Chain and Market Areas.
• Lead claim review meetings and provide technical guidance to stakeholders.
• Train Market Areas and Distributors on claim documentation and Salesforce/SAP QM use.

Skills

Quality engineering

Failure analysis

Root cause investigations

Customer claim management

8D

Ishikawa

5-Why

CAPA processes

SAP QM/SD/MM

Salesforce CRM

Power BI

Microsoft Office

Education

Bachelor's degree in Mechanical Engineering

Bachelor's degree in Industrial Engineering

Bachelor's degree in Materials Engineering

Tools

SAP QM/SD/MM

Salesforce CRM

Power BI

Microsoft Office

Job description

Metso in Irapuato, MX is seeking a Customer Claim Quality Engineer to manage regional customer claims with a focus on RCA and CAPA. You will work with Plant Engineering to analyze failures, conduct metallurgical evaluations, and drive improvements.

You will coordinate with Business Lines, Engineering and Supply Chain to translate findings into product/process enhancements and mentor teams on quality processes and SAP/Salesforce usage.