Customer Account Services Rep.

Epson America Inc.; Chihuahua; Hybrid; MXN 360,000 - 480,000; Full time

Job summary

Epson America Inc. is seeking a Customer Account Service professional in Mexico City to manage end-to-end orders and support customer inquiries.

You will use SAP to process orders, coordinate with Credit, Sales Operations and Warehouse, and ensure timely, accurate delivery while maintaining high service levels. Strong English and Spanish communication skills are essential in a fast-paced environment.

Qualifications

• 2+ years in customer order services with SAP (order fulfillment focus).
• Excellent communication, attention to detail, problem solving, and multitasking.
• Customer-focused, proactive, and adaptable.
• Strong English and Spanish communication skills (written and spoken) to collaborate with global teams and customers.

Responsibilities

• Manage full order life cycle from receipt to delivery using SAP or equivalent systems.
• Resolve order-related issues by coordinating with Credit, Sales Operations, and Warehouse teams.
• Monitor daily order activity and clear exceptions using reporting tools.
• Ensure documentation accuracy and compliance with internal standards.

Skills

Order management

Communication

Problem solving

Multitasking

Customer-focused

Tools

SAP

Job description

Join Epson's Customer Account Service Team - the central hub for supporting our customers and internal partners, ensuring smooth, accurate, and on-time order delivery from start to finish.

Principal Accountabilities

In addition to the following Epson's policies and procedures, principal accountabilities include, but are not limited to:

Order Management

• Manage full order life cycle from receipt to delivery using SAP or equivalent systems.
• Resolve order-related issues by coordinating with Credit, Sales Operations, and Warehouse teams.
• Monitor daily order activity and clear exceptions using reporting tools.
• Ensure documentation accuracy and compliance with internal standards.

Customer Support

• Act as primary contact for customer inquiries across multiple channels (email, phone, chat).
• Respond to internal and external requests within defined service timelines.
• Resolve issues independently, including pricing discrepancies, shipment delays, and product availability.
• Keep internal stakeholders informed of order or shipment status.

Account Maintenance

• Maintain and update customer profiles in SAP.
• Process credits, debits, and RMAs within service timelines.
• Provide backup support across channels, customer types, and distribution models.
• Apply customer-specific pricing programs and policies accurately.

What We're Looking For

• Experience: 2+ years in customer order services with SAP (order fulfillment focus).
• Skills: Excellent communication, attention to detail, problem-solving, and multitasking.
• Mindset: Customer-focused, proactive, and adaptable.
• Language: Strong English and Spanish communication skills (written and spoken) to collaborate effectively with global teams and customers
• Comfortable working in a fast-paced, high-volume environment.