SAP Order & Customer Support Specialist

Epson America Inc.; Ciudad de México; On-site; MXN 300,000 - 420,000; Full time

Job summary

Epson America Inc. is seeking a Customer Account Services professional in Mexico City to manage full order lifecycles using SAP, resolve order-related issues, and maintain customer profiles.

You will act as the primary contact across email, phone, and chat, ensuring timely responses and accurate documentation. The role emphasizes strong English communication, attention to detail, and the ability to thrive in a fast-paced environment.

Qualifications

• 2+ years in customer order services with SAP.
• Excellent communication, problem-solving, and multitasking abilities.
• Strong English communication skills to collaborate with global teams and customers.

Responsibilities

• Manage full order life cycle from receipt to delivery.
• Provide multi-channel customer support (email, phone, chat).
• Maintain and update customer profiles in SAP; process credits, debits, and RMAs.
• Provide backup support across channels and distribution models.

Skills

SAP order management

Customer service

Attention to detail

Multitasking

Tools

SAP

Job description

Epson America Inc. is seeking a Customer Account Services professional in Mexico City to manage full order lifecycles using SAP, resolve order-related issues, and maintain customer profiles.

You will act as the primary contact across email, phone, and chat, ensuring timely responses and accurate documentation. The role emphasizes strong English communication, attention to detail, and the ability to thrive in a fast-paced environment.