CS Digital Project Specialist

allnex; Región Centro; Presencial; MXN 554,000 - 924,000; Jornada completa

Descripción de la vacante

A leading coatings company is seeking a Customer Service Digital Project Specialist in Guadalajara, Mexico. This role focuses on leading digital initiatives and continuous improvement within customer service, requiring project management expertise and strong analytical skills. Join a diverse team committed to innovation and collaboration.

Servicios

International working experience

Opportunities for career growth

Strong team spirit and openness to new ideas

Formación

• 2+ years in a B2B customer-facing Customer Service role.
• 1 year of project management experience in digital initiatives.
• Fluent English and strong adaptability in fast-paced environments.

Responsabilidades

• Lead digital and continuous improvement initiatives within Customer Service.
• Act as a digital solutions ambassador promoting automation and innovation.
• Support staffing and manage customer orders ensuring high-quality service.

Conocimientos

Customer Service

Project Management

Digital Solutions Implementation

Analytical Skills

Multicultural Teamwork

Educación

University degree in Computer Systems Engineering, Information Technology, or related field

Herramientas

SAP

MS Excel

PowerPoint

Descripción del empleo

Overview

Why are we proud of what we do at allnex? We create coatings, products which help protect the world for all nex>t generations – and that’s exactly what you can do joining us!

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who – as part of one of the world’s leading coating resins companies – serve customers in over 100 countries across the globe.

Click here to see why we are proud of what we do in allnex! For a sneak peek into life at allnex site, don’t miss our manufacturing Operator Movie!

Position overview

We are thrilled to announce the establishment of the new GBS Americas Center in Guadalajara, Mexico. This strategic move marks a significant milestone for allnex as we strengthen our presence in the Americas and scale our operations efficiently across the region.

As we embark on this exciting new chapter, we remain unwavering in our commitment to fostering a unified and collaborative culture across all our locations. The GBS Americas will serve as a hub of innovation and excellence, driving our mission to deliver superior solutions and services to our valued customers.

The Customer Service Digital Project Specialist will be the executor of digital and continuous improvement initiatives & projects in Customer service, being part of the initiatives in the Supply Chain, Commercial and allnex globally while also gives support in Customer Service activities.

Responsibilities

• Lead and implement digital and continuous improvement initiatives within Customer Service, ensuring alignment with global Supply Chain and Commercial strategies.
• Act as a digital solutions ambassador, promoting innovation through automation, standardization, and emerging technologies like RPA, IoT, and customer portals.
• Represent Customer Service in cross-functional digital projects, ensuring solutions meet functional needs and drive operational excellence.
• Serve as Super User and main contact for digital tools (SAP, EDI, Customer Portal, Rossum), supporting internal users and resolving technical and functional issues. Support SAP and Customer Portal enhancements, collaborating with global teams to improve functionality, improvements, maintain documentation and support automation of processes.
• Perform Customer Service related activities.
• Drive EDI implementation and maintenance, including onboarding new customers, troubleshooting, documentation, and team training.
• Provide training and knowledge sharing for Customer Service teams, maintaining work instructions.
• Manage customer orders and communications, ensuring coordination across Supply Chain and delivering high-quality service.

Required skills and experience

• 2+ years in a B2B customer-facing Customer Service role.
• At least 1 year of hands-on project management experience, leading digital or continuous improvement projects.
• High proficiency in MS office; excel and power point.
• Understanding of end-to-end Supply Chain processes and objectives.
• Proven ability to represent Customer Service in digital solution projects and drive implementation of digital initiatives.
• Strong analytical mindset with the ability to interpret and act on data insights.
• Experience working in a multicultural environment; Shared Services or Global Business Services experience is a plus.
• Experience in SAP as Super User, specifically for Customer Service-Supply chain related processes would be a plus.

Qualifications

• University degree in Computer Systems Engineering, Information Technology, Informatics, Computer Science, or Software Engineering.
• English language at fluent level.
• Adaptability: a person that feels comfortable with change and fast-paced environments.
• Collaboration: team oriented with proactive attitude and ability to work across cultures and departments.

We offer

We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

Equal Employment Opportunity

allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact! Check out our careers page for available opportunities. We look forward to hearing from you.

www.allnex.com