CPQ & eCommerce Business Analyst (Remote)

Natsoft; México; Remote; MXN 502,000 - 837,000; Full time

Job summary

Natsoft seeks a Business Analyst for CPQ and eCommerce to bridge business with engineering on the Cisco Commerce CPQ Web Portal. You will translate quote-to-order requirements, write testable stories, and guide agile delivery across teams.

You will perform workshops, craft epics and acceptance criteria, and maintain a groomed backlog in Jira or Rally while validating AI outputs and ensuring data integrity with SQL queries.

Qualifications

• Experience as a Business Analyst on enterprise IT applications.
• Hands-on CPQ and/or eCommerce experience covering quote-to-cash or order-to-cash.
• Strong command of pricing, discounting and product configuration.
• Proven ability to write user stories and acceptance criteria.
• Agile/Scrum experience with Jira, Rally or Azure DevOps; Confluence documentation.
• Working SQL skills for data analysis and validation.

Responsibilities

• Gather, analyze and document business requirements for CPQ and eCommerce processes: product configuration, pricing, discounting, quoting, deal approvals, ordering, renewals and subscriptions.
• Run requirement workshops with sales operations, pricing, finance, partners and product teams.
• Write epics, user stories and acceptance criteria and maintain a groomed backlog in Jira or Rally.
• Produce process flows, as-is / to-be maps, use cases and data mappings (Visio, Lucidchart, Miro).
• Use AI tools to draft user stories, summarize meeting notes, analyze data, generate test scenarios and query code or APIs for impact analysis; validate every AI output before sharing.
• Perform gap and impact analysis for enhancements and upstream/downstream integrations (ERP, CRM, billing, order management).
• Write and validate SQL queries to analyze data and support defect triage.
• Support QA with test scenarios, coordinate UAT and obtain business sign-off.
• Take part in Agile ceremonies as the voice of the business, acting as proxy Product Owner when needed.
• Track and report on requirement status, risks and dependencies to stakeholders.

Skills

CPQ

eCommerce

Requirements gathering

User stories

Acceptance criteria

Agile/Scrum

Jira

Rally

Azure DevOps

SQL

AI tools

Stakeholder comms

Documentation

Education

Bachelor's degree in Engineering

Bachelor's degree in Computer Science

MBA

Tools

Jira

Rally

Azure DevOps

Confluence

Visio

Lucidchart

Miro

Job description

Natsoft seeks a Business Analyst for CPQ and eCommerce to bridge business with engineering on the Cisco Commerce CPQ Web Portal. You will translate quote-to-order requirements, write testable stories, and guide agile delivery across teams.

You will perform workshops, craft epics and acceptance criteria, and maintain a groomed backlog in Jira or Rally while validating AI outputs and ensuring data integrity with SQL queries.