CPQ & eCommerce Business Analyst — Remote (Mexico)

Zensar Technologies; México; Remote; MXN 500,000 - 800,000; Full time

Job summary

Zensar Technologies is seeking experienced Business Analysts for CPQ and eCommerce with quote-to-cash and order-to-cash domain experience. This remote role is based in Mexico.

You will translate business needs into clear requirements and leverage AI tools to speed up analysis and documentation. Responsibilities include workshops, epics and user stories, backlog grooming in Jira/Rally, data mapping, API query for impact analysis, and QA support with sign-off.

Qualifications

• 2-4 years / 5–7 years as a Business Analyst on enterprise IT applications.
• At least 2 years on CPQ (Salesforce CPQ, Oracle CPQ, SAP CPQ or custom CPQ) or eCommerce platforms covering quote-to-cash or order-to-cash.
• Strong knowledge of pricing, discounting, product configuration and approval workflows.
• Proven skill in writing user stories, acceptance criteria and functional specifications.
• Agile/Scrum experience with Jira, Rally or Azure DevOps; documentation in Confluence.
• Working SQL skills for data analysis and validation.

Responsibilities

• Gather, analyze and document business requirements for CPQ and eCommerce processes: product configuration, pricing, discounting, quoting, deal approvals, ordering, renewals and subscriptions.
• Run requirement workshops with sales operations, pricing, finance, partners and product teams.
• Write epics, user stories and acceptance criteria and maintain a groomed backlog in Jira or Rally.
• Produce process flows, as-is / to-be maps, use cases and data mappings (Visio, Lucidchart, Miro).
• Use AI tools to draft user stories, summarize meeting notes, analyze data, generate test scenarios and query code or APIs for impact analysis; validate AI output.
• Perform gap and impact analysis for enhancements and upstream/downstream integrations (ERP, CRM, billing, order management).
• Write and validate SQL queries to analyze data and support defect triage.
• Support QA with test scenarios, coordinate UAT and obtain business sign-off.
• Take part in Agile ceremonies as the voice of the business, proxy Product Owner when needed.
• Track and report on requirement status, risks and dependencies to stakeholders.

Skills

CPQ

eCommerce

Pricing

User stories

Agile/Scrum

SQL

AI tools

Communication

Education

Bachelor's degree in Engineering, Computer Science, or Business

Tools

Jira

Rally

Azure DevOps

Confluence

Job description

Zensar Technologies is seeking experienced Business Analysts for CPQ and eCommerce with quote-to-cash and order-to-cash domain experience. This remote role is based in Mexico.

You will translate business needs into clear requirements and leverage AI tools to speed up analysis and documentation. Responsibilities include workshops, epics and user stories, backlog grooming in Jira/Rally, data mapping, API query for impact analysis, and QA support with sign-off.