Counter Manager

Deciem-; Xico; Presencial; MXN 290 000 - 424 000; Tempo integral

Resumo da oferta

Deciem- en Puebla, México, busca un Counter Manager dinámico para liderar, orientar y desarrollar nuestro equipo de asociados de ventas para alcanzar metas de ventas, servicio al cliente y operaciones. El/la candidato/a debe poseer habilidades de liderazgo, coaching y gestión del negocio en entornos minoristas de alta exigencia.

Habrá responsabilidad total para crear e ejecutar un plan de negocio ágil que atraiga y retenga clientes mediante eventos en tienda y CRM.

Qualificações

• Habilidades de comunicación verbal y escrita.
• Excelencia en servicio al cliente.
• Orientación a resultados y objetivos.
• Capacidad para planificar y ejecutar estrategias.
• Desarrollo de equipos y supervisión.

Responsabilidades

• Liderar, entrenar y desarrollar al equipo de ventas.
• Alcanzar objetivos de ventas, servicio al cliente y operaciones.
• Organizar eventos en tienda y gestionar CRM.
• Colaborar con la dirección para planes comerciales.

Conhecimentos

Liderazgo

Coaching

Atención al cliente

Planificación comercial

Trabajo en equipo

Comunicación verbal/escrita

Organización

Ferramentas

Microsoft Excel

Email

Sistemas informáticos

Descrição da oferta de emprego

Empresa : Deciem- Tipo de empleo : Tiempo completo Puebla, Mexico

Counter Manager

Descripción del trabajo - Counter Manager

Description

We are looking for a dynamic and inspirational Counter Manager to lead, coach and develop our team of Sales Associates to achieve all sales, customer service and operational targets.

Candidates should have proven leadership, coaching and business management skills gained in a fast paced retail environment. This is an exceptional opportunity for you to be Chief Executive Officer of your own store.

You will have total accountability for creating and executing an agile business plan to recruit and retain customers through strategic targeting, impactful in⁃store events, exceptional customer relationship management and the leadership of a high performing team.

If you are an ambitious self⁃starter with a flair for business planning and a passion for coaching others to reach their full potential this could be the perfect role for you and the first step towards a long term fulfilling career with a leader in prestige beauty.

Many of our field executives and senior managers began their careers at point of sale and this first level management role with exposure to business planning, consumer insights, event management, customer relationship management and front line marketing will provide you with the all⁃round skills needed to progress further within the Beauty Industry.

With a culture that values diversity of thought and people, we offer progressive career opportunities, outstanding training and development and a competitive remuneration and benefits package.

Qualifications

• Effective verbal and written communication skills. Excellent interpersonal skills
• Quality customer service skills. Skilled at winning people over
• Results oriented, with high drive to meet objectives and standards
• Pursue goals beyond what is required or expected of them
• Senses others' development needs and bolsters their abilities
• Anticipates, recognizes, and meets customers' needs
• Handles difficult and tense customer service situations with diplomacy and tact
• Guides the performance of others while holding them accountable
• Cultivate and maintain extensive informal networks
• Models team qualities like respect, helpfulness, and cooperation
• High attention to detail and organisational skills
• The ability to work autonomously and contribute to the team
• Proactive and positive approach to work and tasks
• Confidentiality, tact, and discretion when dealing with people

Qualification / Knowledge

• Retail sales experience.
• Teamleadership
• degree of experience dependent on business/Store size.
• Experience in strategic planning and execution
• Ability to develop financial plans and manage resources
• Working knowledge of a computerised system including email, Microsoft Excel