Costumer Service Representative

BorgWarner; Agua Señora; On-site; MXN 230,000 - 320,000; Full time

Benefits offered by this job

Major Medical Expenses

Life Insurance

Dental Plan

Saving Fund without legal cap

Grocery voucher without legal cap

Annual bonus

Additional holidays

Bereavement days

Job summary

BorgWarner PowerDrive Systems is seeking a results-driven Customer Service Representative in Mexico to ensure orders are correct and to be the first contact for customers regarding order status and delivery. You will work under the Materials & Logistics Manager to maintain strong client relationships.

Responsibilities include updating orders, coordinating with Production Control, expediting shipments, and providing timely feedback while monitoring potential problems affecting deliveries.

Qualifications

• Degree in Administration, International Trade, Economics or Industrial Engineering.
• 1 year or more in a similar Customer Service role.
• Knowledge of manufacturing processes and ERP systems.

Responsibilities

• Receive customer information and update orders in a timely and correct manner.
• Communicate order requirements to Production Control and ensure timely delivery.
• Provide customers with order status feedback and manage changes or expedites.
• Maintain healthy client relationships and inform management of potential delivery issues.

Skills

Priority setting

Customer Focus

Quality Decisions

Drive for Results

Action Oriented

Education

Degree in Administration

International Trade

Economics

Industrial Engineering

Tools

Microsoft Office

ERP System

Job description

BorgWarner is a global product leader in delivering innovative and sustainable mobility solutions for the vehicle market. We are a company of innovators and independent thinkers that brings together talented employees, meaningful work, and amazing technology in a unique environment. At BorgWarner we constantly work towards our vision of a clean and energy-efficient world.Our CultureWe believe health and safety of our employees are a top priority, we care about our local communities and the global environment. BorgWarner promotes and nurtures a diverse and inclusive environment, honors integrity, strives for excellence, commits to responsibility for our communities and the environment, and builds on the power of collaboration.Career OpportunitiesWe manage talent as seriously as we manage our businesses and encourage you to learn about our proud history, strong culture, technologies and future vision. We offer a strong local presence and interesting global opportunities. Start your future with BorgWarner now!Job purposeBorgWarner PowerDrive Systems is currently looking for “dynamic, results driven” individual to join as a Customer Service. In this role, and under direct supervision of the Materials & Logistics Manager, the Customer Service Rep. will be primarily responsible for ensuring that customer orders are correct and should be the customer's first contact regarding communication of order status and related issues or timely delivery of orders.KEY ACCOUNTABILITIESReceive customer information and update orders in a timely and correct manner according to delivery policies.Communicate customer requirements on their behalf to the Production Control area.Request that available finished product inventory be shipped in a timely manner.Provide Customers with timely feedback regarding the status of their orders.Place, cancel and expedite orders.Being the official representative of the company to maintain efficient communication and a healthy working relationship with all Clients, continually striving to improve said relationship.Keep management informed regarding existing or potential problems that could prevent the delivery of orders.QUALIFICATIONSSchooling: Degree in Administration, International Trade, Economics, Industrial Engineering.Time of experience in a similar position: 1 year or more in a similar position.Required technical knowledge: Knowledge of manufacturing processes.Other requirements: Microsoft Office, ERP System.COMPETENCIESPriority settingCustomer FocusQuality DecisionsDrive for ResultsAction OrientedWhat we offerMajor Medical ExpensesLife InsuranceDental PlanSaving Fund without legal capGrocery voucher without legal capAnnual bonusAdditional holidaysBereavement daysDays per marriageWhat we believeInclusion - We value diversity in people, ideas, and experiences.Integrity - We believe in transparency, authenticity, and depend on each other to deliver what we promise.Excellence - We contribute to our developments by seeking knowledge and sharing information.Responsibility - We care about our local communities and the global environment.Collaboration - We are one BorgWarner.SafetyThis position will adhere to Global Star Safety Program, including safety rules, practices and training as outlined in the local BorgWarner Safety Policy Manual, which includes the use of equipment, protective devices, or clothing that the employer requires. This individual will work in manners that stress the importance of preventing accidents and illnesses. He/she must take every precaution reasonable in the given circumstance for the protection of themselves and coworkers. In addition, he/she is responsible for reporting all injuries and/or possible dangerous situations, incidents, or occurrences to the immediate supervisor.Equal Employment OpportunityBorgWarner is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, or disability.No Unauthorized Referrals from Recruiters & VendorsPlease note that BorgWarner and any of its affiliated companies does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to BorgWarner will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.Career Scam DisclaimerBorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their Social Security numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.Join the company that is creating solutions that support a cleaner, more energy-efficient world.For more information about BorgWarner, please visit www.borgwarner.com-Internal Use Only: SalaryGlobal Terms of Use and Privacy StatementCarefully read the BorgWarner Privacy Policy before using this website. Your ability to access and use this website and apply for a job at BorgWarner are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here, select the geographical area where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.Career Scam Disclaimer: BorgWarner makes no representations or guarantees regarding employment opportunities listed on any third-party website. To protect against career scams, job applicants should take the necessary precautions when interviewing for and accepting employment positions allegedly offered by BorgWarner. Applicants should never provide their national ID numbers, birth dates, credit card numbers, bank account information or other private information when communicating with prospective employers or responding to employment opportunities online. Job applicants are invited to contact BorgWarner through BorgWarner’s website to verify the authenticity of any employment opportunities.