Corporate Account Assistant

TELUS Health; Ciudad de México; Hybrid; MXN 360,000 - 450,000; Full time

Benefits offered by this job

Hybrid work model

Dynamic multicultural environment

Medical insurance

Job summary

TELUS Health is seeking an Account Executive in Mexico City to support the Account Management team and drive client loyalty, retention, and portfolio growth. You will bridge client relations with internal teams, coordinate onboarding and retention activities, and deliver informative service presentations in Spanish and English.

The role emphasizes strong organizational skills, proactive follow-through, and effective cross-functional collaboration in a hybrid work setup with a dynamic,

Qualifications

• Educational background in Business Administration, Marketing, Accounting, Industrial Engineering, or related fields.

Responsibilities

• Deliver client presentations and support account launches in Spanish and English.
• Prepare usage and utilization reports to track portfolio performance.
• Assist onboarding and retention activities to strengthen client relationships.
• Update and manage client information across company platforms.
• Represent the team at client events and prepare marketing materials.

Skills

Bilingual English/Spanish

Organizational skills

Presentation skills

Client-focused mindset

Cross-functional collaboration

Education

Business Administration / Marketing / Accounting or related fields

Tools

MS Office

Google Workspace

Job description

Our team and what we’ll accomplish together

Our team delivers key operational and commercial support across Latinoamerica, serving as a critical backbone for our Account Management team and commercial department. As an Account Executive based in Mexico City, you'll be at the heart of our mission to drive client loyalty, retention, and portfolio growth, directly impacting the success of our client partnerships and new service launches. You'll work in a collaborative environment where your organizational skills, proactive follow-through, and ability to seamlessly bridge client relations with internal teams make a tangible impact every day.

What You'll Do

• Deliver client presentations and support account launches. Prepare, execute, and deliver informative service presentations to new EAP clients in both Spanish and English, ensuring they understand the full scope of wellness, legal, financial, and nutritional resources available to their employees.
• Drive account performance insights. Prepare usage and utilization reports that track portfolio performance, providing account managers with actionable data to strengthen client relationships, identify growth opportunities, and demonstrate ROI.
• Execute account onboarding and client retention activities. Support the Account Management team in onboarding new clients and maintaining existing relationships through operational coordination, communications, and promotional activities that enhance client loyalty and satisfaction.
• Manage client information and communications. Update and maintain client information across company technology platforms and manage the distribution of marketing and communication materials that reinforce our value proposition.
• Represent the team at client events. Attend client fairs to promote EAP and B2C benefits, manage travel logistics, and prepare marketing materials that showcase our services and strengthen in-person relationships.
• Execute assigned strategic tasks. Follow up on account management priorities and respond to organizational strategy shifts or commercial updates, ensuring all deliverables meet quality standards and turnaround times.
• Build cross-functional partnerships. Maintain continuous relationships with account managers, internal teams, and external clients to ensure seamless communication and support across the organization.

What You Bring

• Educational background. Students or recent graduates of Business Administration, Marketing, Accounting, Industrial Engineering, or related fields.
• Professional experience. Less than 2+ years of experience in account support, client services, customer service, or similar client-facing roles.
• Intermediate English proficiency. B1 level of English required for communication and collaboration in a multicultural business environment.
• Strong organizational and detail orientation. Exceptional ability to track multiple tasks, prioritize competing deadlines, and deliver high-quality work consistently and on time.
• Proficiency with essential business tools. Hands-on experience with Microsoft Office (Excel, PowerPoint, Word) for creating reports, presentations, and client materials. Familiarity with Google Workspace (Gmail, Drive, Meet, Forms, Sheets, Calendar) is a plus; we provide training if needed.
• Presentation and communication skills. Comfortable preparing and delivering presentations to clients in bilingual settings, with the ability to communicate complex information clearly and professionally.
• Client-focused mindset. A genuine interest in supporting clients and colleagues, with the ability to listen, empathize, and connect people with the right resources.
• Work schedule and model. Full-time position with a hybrid work model.
• Location requirement. Based in Mexico City.
• Cross-functional collaboration. Willingness to work closely with cross-functional commercial teams and participate in client-facing initiatives that drive business growth and client satisfaction.

What We Offer

• Hybrid work model combining remote and in-office collaboration
• Excellent work environment in a dynamic, multicultural setting
• Benefits package including:
• Medical insurance (Major and Minor coverage)