Account Manager I, Eats Enterprise Strategic (Sales Plan)

United States Digital Space LLC; Xochimilco; Presencial; MXN 350.000 - 650.000; Jornada completa

Descripción de la vacante

United States Digital Space LLC seeks an Account Manager for its Eats team in Mexico. You will manage a portfolio of high-value restaurant partners, acting as a business consultant to optimize operations, grow revenue, and enhance the customer experience.

You will operate autonomously, handling complex partner negotiations and cross-functional projects with Operations, Marketing, and Product teams to deliver strong results in the Mexican market.

Formación

• 3+ years in Account Management, Sales, BD, or client-facing strategy.
• Spanish native/bilingual and professional English.
• Strong Excel/Google Sheets with lookups and pivot tables.
• Excellent written and verbal communication; able to explain complex concepts.
• Ability to negotiate with business owners.

Responsabilidades

• Manage a portfolio of enterprise restaurant partners; retain, grow, and optimize.
• Conduct Monthly Business Reviews with partners, analyze performance data.
• Identify cross-sell opportunities for Eats products.
• Diagnose operational issues and implement improvements with partners.
• Lead contract renewals and renegotiations.
• Gathers market feedback and advocate product improvements with teams.

Conocimientos

Spanish (Native/Bilingual)

English (Professional)

Excel / Google Sheets

Data interpretation

Communication

Negotiation

Analytical thinking

SQL (basic)

Herramientas

Salesforce

SQL

Descripción del empleo

About the Role

We are looking for a strategic and data-driven Account Manager to join the the company Eats team in Mexico. In this role, you will be the main point of contact for a portfolio of our highest-value restaurant partners. You won't just manage accounts; you will act as a business consultant, using data to help partners optimize their operations, grow their revenue, and delight their customers.

As an Account Manager, you are expected to operate with autonomy, handling complex partner negotiations and cross-functional projects. You will work side-by-side with Operations, Marketing, and Product teams to ensure the best restaurant experience in the Mexican market.

What You'll Do

• Portfolio Management: Own a book of business consisting of Enterprise restaurant partners. You are responsible for their retention, satisfaction, and growth on the platform. Strategic Consulting: Conduct Monthly Business Reviews (MBRs) with partners to present performance data, operational insights, and tailored recommendations to improve their delivery efficiency and profitability. Revenue Growth & Upselling: Identify opportunities to cross-sell the company Eats products (e.g., Sponsored Listings/Ads, Offers, Membership programs) that align with the partner's goals. Operational Excellence: Diagnose operational issues (e.g., high missing item rates, slow prep times) and work with partners to implement solutions that improve the end-customer experience. Negotiation: Lead contract renewals and renegotiations to ensure long-term, sustainable partnerships. Voice of the Customer: Gather feedback from the Mexican market and advocate for product improvements by collaborating with regional and global Product/Engineering teams.

Basic Qualifications

• Experience: 3+ years of experience in Account Management, Sales, Business Development, or a client-facing strategy role. Language: Native/Bilingual proficiency in Spanish and professional proficiency in English (you will be communicating with global teams). Analytical Skills: Strong proficiency in Excel/Google Sheets (vlookups, pivot tables). You must be comfortable interpreting data sets and turning them into actionable narratives for clients. Communication: Excellent written and verbal communication skills. You can explain complex concepts simply and negotiate effectively with business owners.

Preferred Qualifications

• Industry Knowledge: Experience in the food & beverage, logistics, or tech industry in Mexico. Technical Chops: Experience with SQL is a huge plus (ability to pull your own data). CRM Experience: Proficiency with Salesforce or similar CRM tools for pipeline management. Problem Solving: Proven track record of managing complex client escalations and turning detractors into promoters.

The "the company" Culture (Competencies)

• Go Get It: You are a self-starter. You don't wait for permission to solve a problem; you see an opportunity and you execute. Trip Obsessed: You care deeply about the user experience (both the eater and the restaurant) and work backward from their needs. Build with Heart: You are empathetic to the challenges restaurant owners face in Mexico and strive to be a true partner in their success.

Ready to Ride?

This isn't the kind of place where you follow a playbook - it's where you help write one. If you're driven by impact, energized by challenge, and ready to shape how the world moves - we'd love to hear from you. You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits. Offices remain key to collaboration and the company's culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role's requirements. The company is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.