Controls Engineer Technical Support

Kion Group AG; Guadalupe; Presencial; MXN 693.000 - 1.039.501; Jornada completa

Descripción de la vacante

A multinational engineering firm is looking for a Controls Engineer in Guadalupe, Mexico, for their Technical Support group. The successful candidate will support complex systems, providing troubleshooting and customer service. A Bachelor's Degree and 3 to 5 years of relevant experience are required, particularly with Allen Bradley Logix PLC controls. The role involves up to 20% travel and a strong emphasis on customer satisfaction and effective communication.

Formación

• 3 to 5 years of experience in Customer Service Support.
• Experience in troubleshooting and providing support across complex systems.
• Ability to work independently and in shifts.

Responsabilidades

• Participate in the support of complex systems integrating hardware and software.
• Provide troubleshooting expertise to customers.
• Recommend ideas for productivity improvement and customer satisfaction.
• Travel between 10-20% to customer locations.

Conocimientos

Allen Bradley Logix PLC controls platforms

Controls hardware troubleshooting

Electrical troubleshooting

Strong verbal communication skills

Customer Service mentality

Educación

Bachelor's Degree

Herramientas

Siemens PLC

Modicon PLC

Descripción del empleo

Controls Engineer Technical Support page is loaded## Controls Engineer Technical Supportlocations: Guadalupe, Mexico: Mexico City, Mexicoposted on: Posted Todayjob requisition id: JR-0089480Dematic has a need for a Controls Engineer in Dematic's Technical Support group, Customer Service. The successful candidates will have experience working in the material handling industry and directly working with customers remotely using schematics and PLC logic to find and isolate the issue.# **We offer:**This is What You Will do in This Role: • Participates in the support of Complex systems that integrate hardware and software. • Provides support in Complex material specification, schematic troubleshooting and appropriate follow-up. • Participates in recommending ideas related to productivity improvement, cost reduction and improvement in customer satisfaction. • Provide troubleshooting expertise to Dematic's customers. • Travel between 10-20% to different customer locations which may include weekends and overtime.# **Tasks and Qualifications:**What We are Looking For: • Bachelor's Degree • 3 to 5 years of experience in a related field providing Customer Service Support. • Experience with Allen Bradley Logix PLC controls platforms. • Experience with controls hardware troubleshooting. • Siemens and Modicon PLC experience a plus. • Electrical troubleshooting experience. • Strong Customer Service mentality. • Strong verbal communication skills over the phone. • Ability to work independently. • Ability to in shifts.