Concierge/Ventas Tulum

Corporativo Gaviotas Sa De Cv; Tulum; Hybrid; MXN 360,000 - 600,000; Full time

Job summary

Corporativo Gaviotas Sa De Cv is seeking a highly skilled Remote Customer Service Consultant to join a dynamic team. This fully remote role requires expert advice to customers, helping them navigate offerings and resolve complex issues in a virtual setting.

The ideal candidate has a minimum of 4 years in customer service or advisory roles, with exceptional communication and problem-solving abilities. This position offers remote work flexibility and professional growth within a growing company.

Qualifications

• Bachelor's degree in Business, Communications, or related field or equivalent experience.
• Minimum 4 years in customer service, consulting, or advisory role.
• Excellent verbal and written communication with professional tone.
• Strong problem-solving and analytical skills.

Responsibilities

• Provide expert consultation and support to customers via phone, email, and video conferencing.
• Analyze customer needs and recommend appropriate solutions, products, or services.
• Assist customers with technical issues, account inquiries, and service-related problems.
• Develop and deliver customized guidance to clients on best practices.
• Document all customer interactions, resolutions, and recommendations in the CRM system.
• Proactively identify opportunities to improve customer satisfaction and product utilization.
• Collaborate with internal teams (sales, technical support) to ensure seamless client support.
• Stay up-to-date with product knowledge and industry trends to provide informed advice.
• Gather customer feedback and provide insights for service and product enhancements.

Skills

Customer service

Consulting

Communication

Problem solving

Education

Bachelor's degree in Business/Communications or related

Job description

Our client is seeking a highly skilled and client-focused Remote Customer Service Consultant to join their dynamic team. This fully remote role is ideal for individuals who excel at providing expert advice and solutions to customers, ensuring their success and satisfaction. You will act as a trusted advisor, helping clients navigate our offerings and resolve complex issues. The position requires excellent communication skills, a deep understanding of customer needs, and the ability to work independently in a virtual setting. This is an excellent opportunity to leverage your expertise in customer service and contribute to a growing company while enjoying the flexibility of remote work.

About the Role

Our client is seeking a highly skilled and client-focused Remote Customer Service Consultant to join their dynamic team. This fully remote role is ideal for individuals who excel at providing expert advice and solutions to customers, ensuring their success and satisfaction. You will act as a trusted advisor, helping clients navigate our offerings and resolve complex issues. The position requires excellent communication skills, a deep understanding of customer needs, and the ability to work independently in a virtual setting. This is an excellent opportunity to leverage your expertise in customer service and contribute to a growing company while enjoying the flexibility of remote work.

Key Responsibilities

• Provide expert consultation and support to customers via phone, email, and video conferencing.
• Analyze customer needs and recommend appropriate solutions, products, or services.
• Assist customers with technical issues, account inquiries, and service-related problems.
• Develop and deliver customized training or guidance to clients on best practices.
• Document all customer interactions, resolutions, and recommendations in the CRM system.
• Proactively identify opportunities to improve customer satisfaction and product utilization.
• Collaborate with internal teams (sales, technical support) to ensure seamless client support.
• Stay up-to-date with product knowledge and industry trends to provide informed advice.
• Gather customer feedback and provide insights for service and product enhancements.

Requirements

• Bachelor's degree in Business, Communications, or a related field, or equivalent practical experience.
• Minimum of 4 years of experience in a customer service, consulting, or client advisory role.
• Proven ability to understand customer needs and provide effective solutions.
• Excellent verbal and written communication skills, with a professional and persuasive tone.
• Strong problem-solving and analytical skills.
• Pro