Concierge Assistant Manager

Four Seasons; Cabo San Lucas; Presencial; MXN 300.000 - 420.000; Jornada completa

Descripción de la vacante

Four Seasons Cabo Del Sol in Cabo Del Sol, Mexico, is seeking a Concierge Assistant Manager to lead the Concierge team across the 96 guestrooms and 61 residences. You will ensure seamless daily operations, personalized guest interactions, and proactive service aligned with Four Seasons standards.

Reporting to the Guest Experience Manager, you will train staff, manage schedules, and coordinate with front desk and other departments to deliver exceptional hospitality and memorable experiences for

Formación

• Bachelor’s degree in Tourism or related field.
• Previous concierge experience with supervisory responsibilities.
• Ability to read, write, and speak English.

Responsabilidades

• Oversee daily Concierge operations to ensure coverage and adherence to standards.
• Ensure timely follow-up on guest requests with personalized, consistent responses.
• Collaborate with reception, reservations, doormen, bell staff and valet for smooth guest arrivals and departures.
• Train staff to meet basic standards and service culture; discipline as necessary.
• Manage day-to-day Concierge activities and maintain up-to-date local activity information.
• Provide proactive, informed recommendations based on local knowledge.

Conocimientos

Concierge experience

Supervisory / Assistant Manager

English proficiency

Schedule flexibility

Educación

Bachelor’s degree in Tourism or related field

Descripción del empleo

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

On the stunning southern coast of Mexico’s Baja peninsula, experience Cabo’s Golden Corridor with Mexican chic and a cool Mediterranean vibe. In the heart of all the action, the coveted community of Cabo Del Sol is home to our modern hacienda-style village, with sparkling ocean views throughout. Create magical memories as hearts beat to the rhythm of Mexican music, art and culture – embraced by the warmth of our Four Seasons “familia.”

Be a part of something truly special! Join the team of Four Seasons Cabo Del Sol as Concierge Assistant Manager. This expansive property will include 96 beautifully appointed guestrooms and 61 Residences, centrally located in the "tourist corridor" between Cabo San Lucas and San José del Cabo atop the breathtaking Baja California Sur with amazing views of the sea where the Sea of Cortez meets the Pacific Ocean. Amenities will include three restaurants, three resort pools, an open‑air fitness center, Spa & Spa Garden, and a Clubhouse event facility.

Be You

The Concierge Assistant Manager supervise and support the daily operation of the Concierge team, ensuring proper organization, coverage, and adherence to departmental standards. Report to and work directly with the Guest Experience Manager. Responsible for ensuring the team provides timely and effective follow‑up on guest requests, evaluating that responses and recommendations are personalized, consistent, and aligned with guest needs, with the objective of maximizing guest satisfaction and ensuring strict compliance with Four Seasons policies and standards.

Skills And Abilities

• Bachelor’s degree in Tourism or related field
• Previous experience as a Concierge and at a supervisory or Assistant Manager level with staff in charge
• Ability to read, write, and speak English
• Schedule flexibility

Master Your Cratf

• Follow up on team training and schedules
• Conduct monthly benchmark standard testing audits
• Supervise daily staff performance
• Train staff to achieve basic standards and service culture
• Discipline staff as necessary
• Organize the day‑to‑day Concierge operation, ensuring coverage both in the office and at the guest‑facing desk
• Ensure that guests without an itinerary are welcomed by a Concierge
• Handle all guest interactions with the highest level of hospitality and professionalism, addressing special requests whenever possible; resolve guest complaints; assist guests with all inquiries related to hotel services, operating hours, key hotel personnel, internal events, directions, etc.
• Ensure the Concierge team responds to all guest requests accurately and promptly, making recommendations based on local knowledge and hotel practices
• Ensure Concierge staff stay updated on activities available at the hotel and in the destination, and maintain close relationships with providers and recommended restaurants
• Guarantee that information shared with guests (activity brochures, restaurant lists, points of interest, etc.) is kept up to date
• Ensure that recommended providers and restaurants comply with applicable regulations and quality standards through audits
• Work closely with reception, reservations, doormen, bell staff, and valet parking to ensure smooth handling of guest arrivals and departures
• Review arrivals three days in advance in detail; if guests lack information, instruct the assigned Concierge to make contact
• Review next‑day arrivals, ensuring follow‑up was conducted during the three days after the initial review; if a guest has not responded, make a final courtesy call
• Assign guests to each Concierge by arrival date to ensure proactive follow‑up on requests
• Review last‑minute arrivals with GRS (those booked less than 15 days in advance) and assign a Concierge
• Attend operational meetings

What To Expect

• Be part of a caring team with a family spirit
• Have opportunities to build a successful career with global potential
• Work in a diverse and challenging environment and engage with the leadership team
• Be recognized for your accomplishments

About Four Seasons Hotels & Resorts

Four Seasons Hotels and Resorts opened its first hotel in 1961 and its story is a tale of continual innovation, remarkable expansion and a single‑minded dedication to the highest of standards. For over 50 years, Four Seasons has transformed the hospitality industry by combining friendliness and efficiency with the finest traditions of international hotel keeping.

Service Culture

Currently operating 126 hotels and resorts, and 45 residential properties in major city centers and resort destinations in 47 countries, and with more than 50 projects under planning or development, Four Seasons consistently ranks among the world’s best hotels and most prestigious brands in reader polls, traveler reviews and industry awards. Our greatest asset, and the key to our success, is our people. We believe that each of us needs a sense of dignity, pride, and satisfaction in what we do.

What it is Like to Work for Four Seasons Hotels & Resorts:

At Four Seasons, we guide all of our actions by the Golden Rule: “Treat others the way you would like to be treated.” Here, you will get to work on a team that is built on mutual respect, collaboration, excellent service and a passion for service. As a luxury brand, your work will also be guided by very strict standards to ensure a high level of quality and service at all times. Expect to work hard but have fun and learn along the way, taking your career, experience and skills to the next level. As an added bonus, working with Four Seasons gives you the opportunity to work for an international company and travel all over the world while staying at incredible properties for free!

Learn More By Visiting Us At

Company Site: www.fourseasons.com

Our Careers: Four Seasons Careers (myworkdayjobs.com)

LinkedIn: https://www.linkedin.com/company/four-seasons-hotels-and-resorts

Facebook: https://www.facebook.com/FourSeasonsJobs

Twitter: https://twitter.com/FourSeasonsJobs

We look forward to receiving your application!