Concierge

Gicsa; Mexicali; Presencial; MXN 134.000 - 201.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training

Life and burial insurance

Weekly food vouchers

Weekly pay

Descripción de la vacante

Integon, part of The Allstate Corporation, seeks a Customer Service Representative in Mexicali, Baja California. You will be the main link between policyholders and agents, answering questions, processing policy changes, and guiding customers through essential insurance decisions.

This role emphasizes problem-solving, clear communication, and helping customers feel supported and valued. It is an on-site position offering comprehensive benefits and paid training.

Formación

• High School Diploma or GED required.
• Advanced English and Spanish required.
• Strong verbal and written communication.
• Ability to multitask across multiple systems.
• Proficiency in Microsoft Office.

Responsabilidades

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.

Conocimientos

Advanced English

Spanish bilingual

Verbal and written communication

Multitasking

Attention to detail

Educación

High School Diploma or GED

Herramientas

Microsoft Office (Word, Excel, Outlook)

Descripción del empleo

Customer Service Representative

Hoy

Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.

Job Description

Customer Service Representative

As a Customer Service Representative, you’ll be the primary connection between Integon, policyholders, and agents. You’ll answer questions, resolve issues, process policy changes, and guide customers through important insurance decisions.

This role is ideal for people who enjoy problem‑solving, communicating clearly, and helping customers feel supported and valued.

What You’ll Do

• Take ownership of customer and agent inquiries, issues, and errors, and determine the best next step.
• Answer incoming calls and provide clear guidance on existing policies.
• Serve as the first point of contact after policy sale by identifying risks, asking key questions, and gathering required information.
• Document call details, process policy changes, answer billing questions, and maintain excellent phone etiquette.
• Support health policy requests such as cancellations, profile updates, billing adjustments, and refunds.
• Review policy details, identify special circumstances, and provide accurate coverage information.
• Collaborate with teammates to ensure exceptional service and contribute to a supportive, reliable environment.

What You Bring

Required

• High School Diploma or GED.
• Advanced English and Spanish (fully bilingual).
• Strong verbal and written communication skills.
• Ability to multitask while navigating multiple systems.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Attention to detail and ability to follow structured procedures.

Preferred (Nice to Have)

• Call center experience.
• Insurance industry knowledge.

Why Integon

Compensation and Financial Benefits

• Paid training.
• Fully reported wages to IMSS and Infonavit.
• Savings Fund.
• Profit Sharing.
• Weekly food vouchers.
• Weekly payment schedule.
• Life and burial insurance.

Wellbeing

• Nine days of Paid Time Off (in addition to annual vacations).
• Nine paid company holidays per year.
• Marriage Leave.
• Parental Leave.
• Access to learning platforms for your professional development.
• Employee referral program.
• Discounts with partner establishments.
• Monthly employee events and celebrations.

Workplace

• On‑site parking.
• On‑site wellness center.
• On‑site coffee shop.
• Gaming room.

Who Thrives Here

You’ll succeed in this role if you’re someone who enjoys helping others, communicates with empathy, thrives in a team environment, and is eager to grow your skills in the insurance field.

Skills

Consumer Protection, Customer Data Management, Performance Management (PM), Relationship Building, Stakeholder Relationship Management

Direct General Auto & Life, Personal Express Insurance, Century‑National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview. If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.

Additional Information Job Number Job Category Food and Beverage & Culinary Location Calzada Cetys 2650, Mexicali, Baja California, Mexico, 21259 VIEW ON MAP ( Full Time Located Remotely? N Position Type Non-Management POSITION SUMMARY Our jobs aren't just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique - with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.