Project Coordinator

Pavago; Cancún; A distancia; MXN 240.000 - 360.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote position

Career development opportunities

Health, dental, and vision insurance

Descripción de la vacante

Pavago is seeking a Customer Support Specialist to join its fully remote team, supporting operations for Cancún, Quintana Roo. You will be the primary contact for customers, delivering timely, accurate assistance across email, chat, and social channels.

In this role, you will resolve inquiries with empathy, document interactions in the CRM, and help identify trends for service improvements. English proficiency and a customer-first mindset are essential.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication in English.
• Strong problem-solving abilities with a customer-first mindset.
• Ability to multitask and prioritize in a remote environment.
• Proficient with helpdesk tools and CRM systems.

Responsabilidades

• Respond promptly to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve issues to ensure high customer satisfaction.
• Provide detailed information about products, services, and policies.
• Document interactions and resolutions in the CRM accurately.
• Identify trends and escalate issues for improvement.

Conocimientos

Customer support experience

English communication

Problem solving

Prioritization

CRM software

Herramientas

CRM software

Helpdesk software

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

About the Role

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.


• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.


• Provide detailed information about products, services, and company policies.


• Document all customer interactions and resolutions accurately in the CRM system.


• Identify trends in customer feedback and escalates issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.


• Excellent written and verbal communication skills in English.


• Strong problem-solving abilities and a customer-first mindset.


• Ability to manage multiple tasks and prioritize effectively in a remote environment.


• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.


• Fully remote position offering flexibility and work-life balance.


• Opportunities for professional development and career advancement.


• Comprehensive health, dental, and vision insurance.


• A supportive and collaborative team culture, no matter the location.