Technical Support Engineer Ii

Storyblok GmbH; Ciudad Lerdo; A distancia; MXN 516.000 - 860.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Fully remote

Career development

Health insurance

Team culture

Descripción de la vacante

Storyblok, a global leader in headless CMS, is seeking a Customer Support Specialist to join a fully remote team supporting operations for Cancún, Quintana Roo. You will be the primary point of contact for customers, delivering timely, accurate, and empathetic support across channels.

You will handle inquiries via email, chat, and social media, document interactions in the CRM, and help identify trends for improvement.

Formación

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Responsabilidades

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Conocimientos

Customer support

English communication

Problem solving

Prioritization

Remote mindset

Herramientas

Helpdesk software

CRM systems

Descripción del empleo

Our client is seeking a highly motivated and customer-centric Customer Support Specialist to join their fully remote team, supporting operations for Cancún, Quintana Roo . In this role, you will be the primary point of contact for customers, providing exceptional assistance and resolving inquiries through various digital channels. You will play a crucial part in ensuring customer satisfaction and loyalty by delivering timely, accurate, and empathetic support. This is an excellent opportunity to work from anywhere, collaborating with a global team dedicated to providing outstanding service and driving company success.

Key Responsibilities

• Respond promptly and professionally to customer inquiries via email, chat, and social media.
• Troubleshoot and resolve customer issues efficiently, ensuring a high level of satisfaction.
• Provide detailed information about products, services, and company policies.
• Document all customer interactions and resolutions accurately in the CRM system.
• Identify trends in customer feedback and elevate issues to appropriate departments for improvement.

Requirements

• Proven experience in a customer support or similar role.
• Excellent written and verbal communication skills in English.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to manage multiple tasks and prioritize effectively in a remote environment.
• Proficiency with helpdesk software and CRM systems.

Benefits

• Competitive salary and performance-based incentives.
• Fully remote position offering flexibility and work-life balance.
• Opportunities for professional development and career advancement.
• Comprehensive health, dental, and vision insurance.
• A supportive and collaborative team culture, no matter the location.